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89% Of Individuals Choose To Read Reviews On Their Mobile Phones
Be it by means of an app or a mobile web browser, people today prefer to read reviews on their cell phones.
Source: Statista
86 Percent Of Consumers Would Think About Composing A Review For A Business
Your customers are your most valuable resource, and it's not only because of the money they spend at your business. If you give them an excellent experience, they will want to share it.
Source: Brightlocal
Just 6% Of Consumers Do Not Trust Client Reviews At All
According to consumer review data, a tremendous 19% of customers always rely on online reviews and never ever a make a purchase without reading reviews first.
Source: Statista
67% Of Consumers Claim Reviews Are A "Very Crucial" Factor When Choosing A Service Provider
Reviews have an enormous impact on their decision when clients have to choose a service provider.
Source: DemandGenReport
91% Of Millennials Have Faith In Online Reviews As Much As Family And Friends
Online review stats put consumers' reviews as the most reliable source of recommendations. Online reviews normally bring the exact same weight as guidance from family and friends.
Source: Brightlocal
If A Business Manages To Solve Problems Quickly And Efficiently, 95% Of Unsatisfied Consumers Will Go Back To A Company
Customers do not expect you to be perfect. When things go wrong, they do expect you to take care of things. If there is nothing else a company can do to solve an issue, a simple coupon can say "We are sorry" in a more attractive way.
Source: SocialMediaToday
83 Percent Of Clients Don't Rely On Advertising
The conventional channels to reach customers aren't as prominent as they utilized to be. Most users who no longer trust ads select to pay attention to consumers' recommendations online.
Source: Statuslabs
United States Buyers Consider "Product Performance" To Be The Most Useful Information In Product Reviews
They focus on various elements of the shopping experience when people read reviews. However according to online review stats, 60% of them are most interested in the product's performance.
Customer satisfaction, product quality and quality with time are the next few considerations for more than 50% of USA customers.
Source: Statista
Only 44 Percent Of Local Companies Have Actually Claimed Their Google My Business Listing
That's 56 percent of your competition that aren't taking advantage of their listing.
While business listings on the major review platforms are complimentary, a surprisingly low number of businesses in fact utilize them.
Although we now know why consumer reviews are so powerful, a lot of businesses apparently do not.
Source: LsaInsider
61% Of Local Businesses Have A Typical Rating Of 4 Or 5 Stars
Typically two-thirds of companies have exceptional and great rankings. Only 5% of companies have a score listed below three stars.
Source: Brightlocal
Negative Reviews Can Boost Conversion By Up To 85 Percent
It sounds crazy, however negative reviews can be a positive driver for users to spend more time on your website. According to online review statistics, people spend more than 5 times as long on a website when they check out negative reviews.
More than two thirds of users trust reviews more when there are a mix of positives and negatives. A frustrating 95% suspect censorship or faked reviews if there aren't any unfavorable ones.
Source: Reevoo
Software Reviews Impact Over 98% Of All Buyers
18% of software purchasers consider reviews to be an essential factor in the purchase process. Software application reviews have no effect whatsoever on just 2% of customers. Two thirds of them read more than 6 reviews to make up their mind and 14% of them read more than 20 reviews.
Source: Capterra
Google Accounts For 57.5 Percent Of All Reviews Throughout The World
Google is the clear winner as far as distribution goes, however they are not the only ones in the game.
These the online reviews distribution rankings:
Google at 57.5%, Facebook at 19%, TripAdvisor with 8.4%, Yelp with 6.6% and Others with 8.6%.
Source: Review Trackers