88% Of Executives Regard Reputation Risk As A Top Business Problem

Reputation management statistics indicate a company's reputation does not impact simply the clients. Potential team members likewise look at ratings and take a look at reviews.

Source: Deloitte

Positive Reviews Motivate 68 Percent Of Customers To Use Local Businesses

Given that the vast bulk of consumers check out reviews, you'd want yours to be appealing to new customers? Keep them short, sweet and positive.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

60% Of Consumers Seek Advice From Blog And Social Media Reviews On Their Cell Phones Prior To Shopping

In-store shopping is affected considerably by blogs and reviews on social media. With men being two times as likely to be affected than women.

Reviews and score statistics reveal people value the viewpoint of peers more than any other material.

Source: Collective Bias

64% Of Americans Agree That User-generated Content (customer Reviews) Enhanced Their Shopping Experience In 2017

30 percent of customers who read client reviews, concur that it increases their purchasing confidence.

Businesses utilize the reviews to enhance their products and services.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

More Than Four Negative Reviews About A Company Or Product May Reduce Sales By 70 Percent

One negative review is enough for 35 percent of a site's visitors to decide not to purchase. Three negative reviews can cost a business 59% fewer sales.

Of course, they can be compensated by the sheer number of positive reviews you receive.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

89% Of Customers Review A Companies Responses To Reviews

Not only do a lot of customers check out the review replies, 30% of them value them highly. Almost 96% read the replies to their own reviews.

Source: Brightlocal

Half Of All Millennial's "Constantly" Check Out Online Reviews For Companies

Younger individuals understand the worth of being informed. User-generated content has an indisputable influence on consumers.

If businesses stop to consider the power of client reviews over millennials, they will realize what they've been losing out on. Older individuals are different though, just 6% of people aged 55 or older check out reviews.

Source: Brightlocal

A Lot Of Popular Items Have An Average Rating Of 4.2 To 4.7

You can't make everybody happy, which is why perfect 5 star rankings are suspicious. That's why it is unnatural to get perfect 5 star scores.

According to client rating statistics, conversion rates start to decrease as ratings rise above 4.7.

Source: Spiegel Research Center

Majority Of Customers Will Not Use A Service If It Has Less Than A 4 Star Score

This stat is one of many that highlight the significance of online ratings. Now that news of customer complete satisfaction travels this quick, keeping your customers delighted is more crucial than ever.

57 percent of consumers have searched for companies with more than four stars in 2018, which is up from 48 percent in 2017.

11 percent looked just for services with a best five star ranking.

Source: Brightlocal

90% Of Individuals Need Less Than 10 Reviews To Form A Viewpoint About A Business

You understand what people say about first impressions?

Users get their first impression of your businesses through reviews. Generally through less than 10 of them.

If you do not have reviews on your website, think about asking your visitors to write one.

Source: Martech Zone

61 Percent Of Regional Businesses Have An Average Score Of 4 Or 5 Stars

Overall 2 out of 3 businesses have great and outstanding scores. Just 5% of companies have a rating below 3 stars.

Source: Brightlocal

When Buying Home Electronics, 88% Of Americans Stated That Product Reviews Were The Most Influential Factor

Statistics reveal that reviews were more successful than Television ads at 37%, social media at 23% and display advertisements at 49%.

Source: Statista

89% Of Buyers Prefer To Read Reviews On Their Mobile Devices

Be it through an app or a mobile internet browser, everyday people prefer to read reviews on their mobile phones.

Source: Statista

The Average Review Word Count Has Become 65% Much Shorter Since 2010

These days reviews are much shorter, easier, and more straight to the point. The word count of a review in 2019 is proportionate to that of a tweet.

Source: Review Trackers

53 Percent Of Americans Consider Item Reviews And Rankings As The Most Crucial Part Of Online Shopping.

Today's shoppers are smart and desire the very best bang for their dollar. It's no wonder that they consider checking out reviews as a big part of the buying decision.

Source: Statista

53% Of Consumers Anticipate Companies To Reply Within A Week To Negative Reviews

Online review statistics reveal that 63% of consumer reviews go on without a reaction. That's regrettable, due to the fact that those companies are losing clients that way.

Source: Review Trackers

Only 44 Percent Of Local Companies Have Claimed Their Google My Business Listing

That's 56% of your competitors that aren't taking advantage of their listing.

While business listings on the major review platforms are complimentary, a remarkably low number of companies in fact utilize them.

Although we now know why client reviews are so effective, the majority of businesses obviously don't.

Source: LsaInsider