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53% Of Consumers Anticipate Companies To Answer Back Within A Week To Unfavorable Reviews
Online review statistics show that 63% of consumer reviews stay without a reply. That's too bad, due to the fact that those companies are losing consumers that way.
Source: Review Trackers
Positive Reviews Encourage 68 Percent Of Consumers To Use A Local Business
Because the vast bulk of customers check out reviews, you would want yours to be appealing to new customers? Keep them short, sweet and positive.
"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa
Source: Brightlocal
If They Were Asked, 77% Of Consumers Would Certainly Post A Review
More than a 35% would leave a review to advise others about their customer experience and 24% would most likely direct their review to the company itself.
Over a 26% would want to submit a review to help other individuals with their decision making process.
Source: Podium
Online Product Reviews About An Item Can Improve Its Conversion Rate By An Incredible 270%
User review stats reveal the purchase possibility for an item with five reviews is 270% higher than the same product without reviews.
Source: Spiegel Research Center
60% Of Customers Seek Advice From Blog And Social Media Network Reviews On Their Mobile Phones Prior To Shopping
In-store purchasing is affected considerably by blogs and reviews on social media. With males being twice as likely to be affected than women.
Reviews and ranking statistics show individuals value the opinion of peers more than any other content.
Source: Collective Bias
Over Half Of Customers Aged 25-34 Posted Reviews
According to Statista, the younger generations are evidently the more opinionated ones.
Source: Statista
A Lot Of Popular Items Have A Typical Rating Of 4.2 To 4.7
You can't make everyone happy, which is why perfect 5 star scores are suspicious. That's why it is unnatural to get perfect 5 star scores.
According to customer rating statistics, conversion rates start to decrease as ratings rise above 4.7.
Source: Spiegel Research Center
A One Star Increase In Rating Can Result In A 5% To 9% Boost In Business Earnings
Businesses that treat consumers well normally prosper, review websites help make sure of that.
Source: Statuslabs
When Purchasing Home Electronics, 88% Of Americans Declared That Product Reviews Were The Most Influential Aspect
Stats reveal that reviews were more effective than TV advertisements at 37%, social media at 23% and display advertisements at 49%.
Source: Statista
89% Of Shoppers Prefer To Read Reviews Using Their Mobile Phones
Be it via an app or a mobile web browser, people today choose to read reviews on their mobile phones.
Source: Statista
One-half Of All Millennial's "Constantly" Read Online Reviews For Businesses
More youthful people know the worth of being informed. User-generated material has an unassailable effect on customers.
They will understand what they've been missing out on if businesses stop to consider the power of customer reviews over millennials. Older individuals are different though, just 6% of individuals aged 55 or older read reviews.
Source: Brightlocal
63.6 Percent Of Consumers Visit Google To Look For Reviews Of A Business
Considering the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come 2nd and third, leaving Facebook (23%) at the end.
When it comes to trust, these online review stats reveal the general appeal of a site can just go so far.
Source: Review Trackers
88% Of Executives Judge Reputation Risk As A Leading Business Issue
Reputation management statistics suggest a business's reputation doesn't affect simply the customers. Potential employees likewise look at rankings and take a look at reviews.
Source: Deloitte
95% Of Travelers Check Out Online Reviews Prior To Booking Travel Related Services
Leisure and business travelers alike check out reviews to form an opinion. Business travelers read approximately 5 reviews vs. 6-7 for leisure travelers. 59% of all travelers report that they check out reviews 'always' or 'extremely frequently'.
Source: Trust You
Online Reviews Affect 67.7% Of Customer Purchasing Decisions
More than 2 thirds of customers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.
Source: Moz