82 Percent Of Customers Check Out Review Sites Since They Want To Acquire A Service Or A Product And Wish To Get The Truth About The Businesses Product Or Services.

Review sites are locations that people go to get the facts about a product, business or service . Users come because they have actually already formed a buying decision. The majority of them (89 percent) buy within a week of their visit. And 29% do so in 24 hours.

Source: RevLocal

53% Of Customers Expect Companies To Respond Within A Week To Unfavorable Reviews

Online review stats clarify that 63% of client reviews go on without a reaction. That's too bad, since those businesses are losing customers that way.

Source: Review Trackers

64 Percent Of Americans Agree That User-generated Content (client Reviews) Enhanced Their Shopping Experience In 2017

30% of consumers who read client reviews, concur that it increases their purchasing confidence.

Businesses use the reviews to improve their products or services.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

91% Of Millennials Trust In Online Reviews As Much As Loved Ones

Online review statistics put customers' reviews as the most credible source of suggestions. Online reviews usually bring the same weight as advice from friends and family.

Source: Brightlocal

88% Of Executives Consider Reputation Risk As A Top Business Concern

Reputation management stats indicate a company's reputation does not affect just the consumers. Potential employees also take a look at scores and read reviews.

Source: Deloitte

When Purchasing Home Electronic Devices, 88% Of Americans Claimed That Product Reviews Were The Most Prominent Factor

Stats reveal that reviews were more beneficial than Television advertisements at 37%, social media at 23% and display advertisements at 49%.

Source: Statista

61 Percent Of Regional Businesses Have An Average Score Of 4 Or 5 Stars

Overall two-thirds of businesses have excellent and exceptional scores. Only 5% of businesses have a rating below three stars.

Source: Brightlocal

89% Of Consumers Choose To Read Reviews On Their Mobile Devices

Be it by means of an app or a mobile internet browser, individuals prefer to read reviews on their phones.

Source: Statista

Majority Of Customers Won't Use A Service If It Has Less Than A 4 Star Score

This stat is one of lots of that illustrate the importance of online scores. Now that news of consumer complete satisfaction travels this fast, keeping your customers pleased is more important than ever.

57% of customers have actually looked for companies with more than 4 stars in 2018, which is up from 48 percent in 2017.

11 percent looked only for services with a best five star ranking.

Source: Brightlocal

30% Of Consumers Feel Comfortable With A Company Which Answers Online Reviews

Staying connected with your customers establishes trust. Even something as basic as reacting to their reviews and comments can make them feel valued.

As you might anticipate, clients who feel this way are going to invest more cash with a company.

Source: Statuslabs

Just 44% Of Local Businesses Have Actually Accepted Their Google My Business Listing

That's 56 percent of your competitors that aren't taking advantage of their listing.

While business listings on the major review platforms are complimentary, a remarkably low number of businesses in fact use them.

Although we now understand why consumer reviews are so effective, the majority of businesses obviously do not.

Source: LsaInsider

Unfavorable Reviews Can Boost Conversion By As Much As 85 Percent

It sounds insane, but negative reviews can be a positive force for users to devote more time on your site. According to online review stats, people devote more than 5 times as long on a site when they check out negative reviews.

More than two-thirds of users trust reviews more when there are a mix of positives and negatives. A frustrating 95 percent suspect censorship or faked reviews if there aren't any negative ones.

Source: Reevoo

US Shoppers View "Product Performance" To Be The Most Useful Detail In Product Reviews

When people check out reviews, they focus on various aspects of the shopping experience. However according to online review statistics, 60% of them are most interested in the product's performance.

Customer satisfaction, product quality and quality in time are the next couple of factors to consider for more than 50% of American consumers.

Source: Statista

If It Has Negative Reviews As Well, 52% Of Customers Trust A Product More

We already touched upon the negative and positive reviews and their effect on customers. Nevertheless, all products have their faults, if all of a products reviews are positive, it raises red flags that perhaps the reviews are phony. Customers expect to see some unfavorable reviews.

Source: Capterra

70% Of Customers Need To Check Out A Minimum Of 4 Reviews Before They Can Rely On A Business

Four reviews may be too few. The majority of people check out much more reviews to get a better idea of how the business is in fact doing. Don't depend upon that statistic alone.

Source: Brightlocal

Over Half Of Individuals Aged 25-34 Posted Reviews

According to Statista, the younger generations are surprisingly the more vocal ones.

Source: Statista

A Lone Business Review Can Lift Its Conversions By 10%

Online review statistics reveal user-generated content can do wonders in regards to conversions.

A single review can have a huge influence on your business.

A hundred reviews can boost your conversion rates by as much as 37%. 2 hundred can supply an astonishing 44% increase.

Source: RevLocal