If A Business Handles Problems Quickly And Efficiently, 95% Of Dissatisfied Customers Will Return To A Company

Consumers do not expect you to be perfect. They do expect you to remedy things when they go wrong. If there is absolutely nothing else a business can do to fix a problem, a simple coupon can say "We are sorry" in a more attractive way.

Source: SocialMediaToday

64% Of Americans Concur That User-generated Content (customer Reviews) Improved Their Shopping Experience In 2017

30% of consumers who check out client reviews, concur that it increases their buying confidence.

Organizations use the reviews to enhance their products or services.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

Many Local Businesses Have An Average Of 39 Google Reviews

People like to share their experience after they've gone to a supplier. Online review trends reveal people choose to comment if they had a favorable experience, rather than a average or negative one.

Source: Brightlocal

70 Percent Of Consumers Choose To Discover A Business By Means Of Short Articles And Reviews, Instead Of Ads

Ads are all well and good, however it's worth trying a different approach too. Reviews are without a doubt the very best method to discover the truth about a product or service.

Source: Statuslabs

Clients Could Spend 31 Percent More With A Business That Has Great Reviews

Focus on this statistic. The better other users describe your services or product, the more money you can charge and consumer review statistics reveal to us precisely how much more.

Source: Martech Zone

89% Of Customers Review A Companies Feedback To Reviews

Not only do most clients check out the review replies, 30% of them value them highly. Almost 96% read the feedback to their own reviews.

Source: Brightlocal

American Shoppers Consider "Product Performance" To Be The Most Valuable Info In Product Reviews

They focus on various elements of the shopping experience when people read reviews. But according to online review stats, 60% of them are most thinking about the product's performance.

Customer satisfaction, product quality and quality with time are the next few factors to consider for more than 50% of US consumers.

Source: Statista

95 Percent Of Travelers Read Online Reviews Prior To Scheduling Travel Services

Leisure and business travelers alike check out reviews to form a viewpoint. Business tourists read approximately 5 reviews vs. 6-7 for leisure travelers. 59% of all tourists report that they check out reviews 'constantly' or 'extremely frequently'.

Source: Trust You

Since They Desire To Acquire A Product Or A Service And Want To Get The Facts About The Businesses Products And Services, 82 Percent Of Customers Check Out Review Websites.

Users come because they have currently formed a purchase decision. The bulk of them (89 percent) buy within a week of their visit.

Source: RevLocal

77% Of Buyers Do Not Rely On Reviews That Are Older Than 3 Months

Clients don't care how great your service or product was in the past. Part of why online reviews matter is because they are relevant and fresh.

Customers know businesses lose their touch all the time, which is why the majority of them regard older reviews irrelevant.

It is for this reason that businesses ought to be constantly asking for reviews.

Source: Statuslabs

The Majority Of Individuals Aged 25 To 34 Posted Reviews

According to Statista, the younger generations are evidently the more opinionated ones.

Source: Statista

30% Of Consumers Feel Positive About A Business Which Answers Online Reviews

Communicating with your consumers creates trust. Even something like reacting to their comments and reviews can make them feel appreciated.

As you might anticipate, customers who feel this way are going to invest more money with a company.

Source: Statuslabs

83% Of All Younger Customers Were Asked To Post A Review Recently

Of those invited, 80% of clients did submit a review. Overall, businesses have asked 66% of all customers to post a review on their business.

Source: Brightlocal

61 Percent Of Local Businesses Have A Typical Score Of 4 Or 5 Stars

Typically two thirds of businesses have outstanding and awesome scores. Just 5% of companies have a score listed below 3 stars.

Source: Brightlocal

Facebook Reviews Affect More Than 50% Of Customers' Purchasing Decisions

Facebook is presently the most popular social network which can also influence our buying preferences.

According to social reviews stats, Facebook impacts over half of users' purchase decisions.

If it has favorable reviews, Facebook reviews statistics reveal that 4 out of five users are likely to trust a local business.

Source: RevLocal

A One Star Boost In Score Can Lead To A 5% To 9% Increase In Business Earnings

Businesses that treat consumers honorably typically flourish, review websites help make sure of that.

Source: Statuslabs

53% Of Customers Expect Companies To Answer Back Within A Week To Negative Reviews

Online review statistics prove that 63% of customer reviews go on without a reply. That's too bad, since those companies are losing consumers that way.

Source: Review Trackers

A Lot Of Popular Products Have A Typical Score Of 4.2 To 4.7

You can't make everybody happy, which is why perfect 5 star scores are suspicious. That's why it is abnormal to get perfect 5 star scores.

According to customer rating stats, conversion rates start to decrease as rankings rise above 4.7.

Source: Spiegel Research Center