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53% Of Consumers Expect Companies To Answer Back Within A Week To Unfavorable Reviews
Online review stats show that 63% of client reviews remain without a response. That's regrettable, since those businesses are losing consumers that way.
Source: Review Trackers
91 Percent Of Millennials Depend On Online Reviews As Much As Loved Ones
Online review statistics position clients' reviews as the most trustworthy source of suggestions. Online reviews typically bring the same weight as suggestions from family and friends.
Source: Brightlocal
Software Reviews Influence Over 98 Percent Of All Buyers
18% of software purchasers consider reviews to be a vital factor in the purchase procedure. Software application reviews have no effect whatsoever on only 2% of customers. Two-thirds of them read more than six reviews to make up their mind and 14% of them read more than 20 reviews.
Source: Capterra
Online Reviews Impact 67.7% Of Customer Purchasing Decisions
More than two-thirds of buyers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.
Source: Moz
83% Of All Younger Customers Were Invited To Submit A Review Recently
Of those asked, 80% of consumers did post a review. In general, companies have asked 66% of all consumers to post a review on their company.
Source: Brightlocal
Online Item Reviews About A Product Can Raise Its Conversion Rate By A Staggering 270 Percent
User review stats show the purchase probability for an item with 5 reviews is 270 percent higher than the very same item without reviews.
Source: Spiegel Research Center
88% Of Executives View Reputation Risk As A Top Business Concern
Reputation management statistics suggest a company's reputation does not affect just the consumers. Prospective employees also look at scores and take a look at reviews.
Source: Deloitte
61 Percent Of Local Businesses Have A Typical Ranking Of 4 To 5 Stars
Generally two thirds of companies have great and awesome rankings. Only 5% of companies have a rating below 3 stars.
Source: Brightlocal
74 Percent Of Local Companies Have At Least 1 Google Review
One review is far from sufficient to improve your website's SERP ranking.
Taking a look at online rankings statistics, we discovered that a company needs to have a minimum of 40 reviews before visitors "Award" it with a star.
Source: Brightlocal
American Consumers Regard "Product Performance" To Be The Most Useful Info In Product Reviews
When people check out reviews, they focus on different aspects of the shopping experience. But according to online review statistics, 60% of them are most interested in the item's performance.
Customer satisfaction, product quality and quality with time are the next couple of factors to consider for more than 50% of American clients.
Source: Statista
Reviews Are The Third Most Influential Ranking Element For Google's Local 3 Pack
Review signals (quantity, diversity, etc.) account for 15.44% of Google's algorithm for local ranking.
Only Google My Business signals, like distance and keywords represent 25.12%, and link signals at 16.53%, are more vital than reviews as far as ranking elements go for the local 3 pack.
Source: Moz
15 Percent Of Buyers Do Not Trust Businesses Without Having Online Reviews
No trust suggests no interactions. 15% of potential clients won't even think about doing business with a company they can't discover viewpoints about.
Source: Statuslabs
Customer Reviews On Products Are Relied On Almost 12 Times More Than The Manufacturers' Descriptions
Word-of-mouth reviews are miles ahead of the makers' description. Individuals trust other peoples viewpoints before they ever trust what the manufacturer says. The reason, producers' descriptions are basically ads.
Source: Martech Zone
If They Were Asked, 77% Of Clients Would Definitely Submit A Review
More than a 35% would leave a review to inform others about their client encounter and 24% would definitely direct their review to the business itself.
Over a 26% would be willing to submit a review to help other individuals with their decision making process.
Source: Podium
Reviews Are The Most Crucial Part Of The Purchase Decision For Over 90% Of US Clients
24% of US buyers consider reviews as 'incredibly influential'.
To highlight the importance of online reviews and ratings, did you know that 81 percent of consumers will pay more for an item with reviews and those same clients are likewise willing to accept slower shipping times for such products.
Source: Turntonetworks