Over Half Of Consumers Won't Use A Company If It Has Less Than A 4 Star Rating

This stat is one of many that show the importance of online rankings. Now that news of consumer satisfaction travels this quick, keeping your clients pleased is more vital than ever.

57 percent of consumers have searched for companies with more than 4 stars in 2018, which is up from 48 percent in 2017.

Moreover, 11 percent looked just for companies with a perfect five star ranking.

Source: Brightlocal

A Lot Of Local Businesses Have Approximately 39 Google Reviews

People like to share their experience after they've gone to a supplier. Online review trends reveal individuals choose to comment if they had a positive experience, rather than a unfavorable or average one.

Source: Brightlocal

73% Of Customers Believe Customer Reviews Are More Important Than Star And Number Scores

Online review data make it clear individuals aren't pleased with scores alone.

Customer reviews make the statistics appear more genuine which is what the potential clients are searching for. Practically a 3rd of consumers state composed reviews are the only feature that makes them believe the websites' reviews are pertinent and helpful.

Source: Fan and Fuel

70 Percent Of Consumers Prefer To Discover A Business Via Short Articles And Reviews, Rather Than Advertisements

Advertisements are all well and good, but it deserves trying a different approach too. Reviews are by far the best way to discover the truth about a service or product.

Source: Statuslabs

US Buyers View "Product Performance" To Be The Most Helpful Detail In Product Reviews

They focus on various aspects of the shopping experience when people check out reviews. However according to online review statistics, 60% of them are most thinking about the item's performance.

Customer satisfaction, product quality and quality in time are the next few factors to consider for more than 50% of USA clients.

Source: Statista

53% Of Consumers Expect Companies To Reply Within A Week To Negative Reviews

Online review statistics clarify that 63% of client reviews remain without a response. That's too bad, since those companies are losing clients that way.

Source: Review Trackers

Online Reviews Affect 67.7% Of Customer Buying Decisions

More than 2 thirds of buyers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.

Source: Moz

89% Of Consumers Choose To Read Reviews On Their Cell Phones

Be it by means of an app or a mobile web browser, people today choose to read reviews on their cell phones.

Source: Statista

Software Application Reviews Influence Over 98 Percent Of All Buyers

18% of software buyers consider reviews to be an important factor in the purchase procedure. Software application reviews have no impact whatsoever on just 2% of consumers. Two thirds of them read more than 6 reviews to make up their mind and 14 percent of them read more than 20 reviews.

Source: Capterra

Customer Reviews On Items Are Trusted Practically 12 Times More Than The Makers' Descriptions

Word-of-mouth reviews are miles ahead of the producers' description. Individuals trust other individuals opinions before they ever trust what the maker states. The reason, producers' descriptions are basically ads.

Source: Martech Zone

53% Of Americans Consider Item Reviews And Rankings As The Most Crucial Part Of Online Shopping.

Today's buyers are wary and want the very best bang for their buck. It's no surprise that they consider reading reviews as a big part of the buying decision.

Source: Statista

If A Company Manages To Solve Issues Rapidly And Efficiently, 95% Of Unsatisfied Clients Will Return To A Company

Consumers don't expect you to be perfect. They do expect you to resolve things when they go wrong. If there's nothing else a business can do to resolve a concern, a simple coupon can say "We're sorry" in a more appealing way.

Source: SocialMediaToday

Half Of All Of The Millennial's "Constantly" Read Online Reviews For Businesses

More youthful individuals know the value of being informed. User-generated content has an unassailable influence on customers.

They will understand what they've been missing out on if businesses stop to think about the power of consumer reviews over millennials. Older individuals are different though, just 6% of people aged 55 or older check out reviews.

Source: Brightlocal

Clients Could Invest 31 Percent More With A Business That Has Great Reviews

Take note of this statistic. The more detailed other users explain your services or product, the more money you can charge and customer review stats reveal to us exactly how much more.

Source: Martech Zone

Online Product Reviews About An Item Can Boost Its Conversion Rate By A Whopping 270 Percent

User review statistics show the purchase likelihood for a product with five reviews is 270% higher than the very same item without reviews.

Source: Spiegel Research Center

Unfavorable Reviews Can Improve Conversion By Up To 85%

It sounds insane, but negative reviews can be a positive driver for users to devote more time on your site. According to online review statistics, people spend more than 5 times as long on a website when they check out negative reviews.

More than two-thirds of users trust reviews more when there are a mix of positives and negatives. A frustrating 95% suspect censorship or fabricated reviews if there aren't any unfavorable ones.

Source: Reevoo

Almost All Consumers, Who Use Online Reviews, Read Them Early In The Buying Process

Let's say you wish to buy a brand-new automobile and there are a number of models which fit your criteria. How do you select the very best one for you? Well, you read the reviews.

With the help of other customers, you quickly pick a model that works for you. That's how favorable reviews convert consumers into clients.

Source: Consumer Affairs