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Only 44% Of Local Companies Have Accepted Their Google My Business Listing
That's 56 percent of your competitors that aren't benefiting from their listing.
While business listings on the major review platforms are free, a remarkably low number of companies actually make use of them.
Although we now know why client reviews are so powerful, many businesses obviously don't.
Source: LsaInsider
When Purchasing Home Electronic Devices, 88% Of Americans Claimed That Product Reviews Were The Most Influential Aspect
Statistics reveal that reviews were more effective than TV ads at 37%, social networks at 23% and display advertisements at 49%.
Source: Statista
54% Of Americans Pay The Most Attention To The Average Star Ranking Of A Local Business
The star ranking is the first thing customers see. Still, users pay attention to other elements also, like the amount, recency, length, and sentiment of reviews. Each of these alone influences more than a 3rd of US consumers.
Source: Statista
30% Of Clients Feel Comfortable With A Company Which Answers Online Reviews
Corresponding with your clients builds their trust. Even something like reacting to their remarks and reviews can make them feel appreciated.
As you may anticipate, clients who feel this way are going to invest more money with a business.
Source: Statuslabs
95% Of Unsatisfied Clients Will Go Back To A Business If A Business Manages To Fix Problems Quickly And Efficiently
Customers do not expect you to be perfect. They do expect you to remedy things when they go wrong. If there's absolutely nothing else a business can do to solve a concern, a simple coupon can say "We're sorry" in a more appealing way.
Source: SocialMediaToday
89% Of Consumers Like To Read Reviews Using Their Smartphones
Be it via an app or a mobile web browser, people choose to read reviews on their mobile phones.
Source: Statista
Customer Reviews On Items Are Relied On Nearly 12 Times More Than The Manufacturers' Descriptions
Word-of-mouth reviews are miles ahead of the producers' description. Individuals trust other individuals opinions before they ever trust what the maker states. The reason, makers' descriptions are generally ads.
Source: Martech Zone
64 Percent Of Americans Agree That User-generated Content (client Reviews) Enhanced Their Shopping Experience In 2017
30% of consumers who check out client reviews, agree that it increases their purchasing confidence.
Businesses use the reviews to improve their products or services.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
Online Reviews Impact 67.7% Of Customer Purchasing Decisions
More than two thirds of consumers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.
Source: Moz
Almost All Customers, Who Use Online Reviews, Read Them Early In The Buying Process
Let's say you wish to buy a brand-new vehicle and there are numerous models which fit your requirements. How do you select the very best one for you? Well, you read reviews.
With the help of other customers, you quickly choose a model that works for you. That's how favorable reviews transform customers into consumers.
Source: Consumer Affairs
88% Of Executives View Reputation Risk As A Top Business Issue
Reputation management statistics indicate a company's reputation doesn't affect just the clients. Prospective team members likewise look at scores and read reviews.
Source: Deloitte
15 Percent Of People Do Not Trust Businesses Without Any Online Reviews
No trust implies no interactions. 15 percent of prospective customers won't even think about doing business with a business they can't discover viewpoints about.
Source: Statuslabs
A Solitary Business Review Can Raise Its Conversions By 10 Percent
Online review statistics show user-generated material can do wonders in terms of conversions.
A single review can have a huge effect on your business.
A hundred reviews can raise your conversion rates by as much as 37%. 2 hundred can provide an astonishing 44% increase.
Source: RevLocal