53 Percent Of Americans Consider Item Reviews And Rankings As The Most Important Part Of The Online Shopping Experience In 2018.

Today's consumers are wary and want the very best bang for their buck. It's no wonder that they consider reading reviews as a big part of the buying decision.

Source: Statista

A One Star Increase In Ranking Can Result In A 5% To 9% Increase In Business Earnings

Businesses that treat clients honorably generally flourish, review websites help make certain of that.

Source: Statuslabs

The Majority Of Local Businesses Have Approximately 39 Google Reviews

Individuals like to share their experience after they have gone to a vendor. Online review trends show individuals prefer to comment if they had a positive experience, instead of a mediocre or negative one.

Source: Brightlocal

If A Business Makes An Effort To Resolve Issues Rapidly And Effectively, 95% Of Disappointed Clients Will Return To A Company

Consumers don't expect you to be perfect. They do anticipate you to remedy things when they go wrong. If there is absolutely nothing else a business can do to solve an issue, a simple coupon can say "We're sorry" in a more attractive way.

Source: SocialMediaToday

73% Of Consumers Think Client Reviews Are More Important Than Star And Number Rankings

Online review statistics make it clear individuals aren't satisfied with ratings alone.

Customer reviews make the statistics appear more authentic which is what the would-be customers are searching for. Nearly a 3rd of customers say written reviews are the only function that makes them believe the websites' reviews are helpful and appropriate.

Source: Fan and Fuel

77% Of Clients Do Not Trust Reviews That Are Older Than Three Months

Customers don't care how great your service or product was in the past. Since they are relevant and fresh, is part of why online reviews matter.

Customers understand businesses lose their touch all the time, which is why the majority of them find older reviews unimportant.

It is for this reason that businesses ought to be continuously requesting reviews.

Source: Statuslabs

53% Of Consumers Anticipate Businesses To Answer Back Within A Week To Negative Reviews

Online review statistics prove that 63% of consumer reviews remain without a reply. That's too bad, because those businesses are losing consumers that way.

Source: Review Trackers

91% Of Millennials Trust In Online Reviews As Much As Family And Friends

Online review stats place clients' reviews as the most trustworthy source of suggestions. Online reviews typically carry the same weight as guidance from loved ones.

Source: Brightlocal

US Shoppers Regard "Product Performance" To Be The Most Valuable Info In Product Reviews

When people read reviews, they focus on different aspects of the shopping experience. However according to online review stats, 60% of them are most thinking about the item's performance.

Customer satisfaction, product quality and quality in time are the next couple of considerations for more than 50% of USA customers.

Source: Statista

86% Of Customers Would Consider Composing A Review For A Business

Your clients are your most important resource, and it's not only because of the money they spend at your business. They will be ready to share it if you provide them a great experience.

Source: Brightlocal

Buyers Reading Reviews On A Mobile Phone Are 127 Percent Most Likely To Buy Than Desktop Users

Mobile users prefer to get things done much faster. Therefore, buying decisions are made quickly.

Online reviews are obviously convincing, yet marketers haven't necessarily come to appreciate the power of them.

Source: Martech Zone

98% Of Yelp's Site Visitors Bought From A Business They Discovered On The Website

Generally, 142 million customers go to Yelp each month. If you haven't claimed your free Yelp business page, this is as excellent a time as any.

Source: RevLocal

95 Percent Of Travelers Read Online Reviews Prior To Booking Travel Services

Leisure and business travelers alike read reviews to form a viewpoint. Business travelers read approximately 5 reviews vs. 6-7 for leisure travelers. 59percent of all tourists report that they read reviews 'always' or 'really often'.

Source: Trust You

Unfavorable Reviews Can Improve Conversion By Up To 85 Percent

It sounds crazy, however negative reviews can be a positive driver for users to spend more time on your site. According to online review statistics, people spend more than 5 times as long on a site when they check out negative reviews.

More than two thirds of users trust reviews more when there are a mix of negatives and positives. A frustrating 95 percent suspect censorship or faked reviews if there aren't any unfavorable ones.

Source: Reevoo

88% Of Executives Consider Reputation Risk As A Top Business Issue

Reputation management statistics show a business's reputation doesn't affect simply the clients. Potential employees also take a look at rankings and read reviews.

Source: Deloitte

89% Of Clients Review A Businesses Replies To Reviews

Not only do the majority of individuals read the review replies, 30% of them hold them in high regard. Almost 96% read the reactions to their own reviews.

Source: Brightlocal

30% Of Clients Feel Favorable To A Business Which Answers Online Reviews

Keeping in touch with your clients develops trust. Even something easy like responding to their comments and reviews can make them feel valued.

As you might expect, clients who feel this way are ready to invest more money with a business.

Source: Statuslabs

The Typical Review Length Has Become 65% Shorter Since 2010

As of late reviews are shorter, simpler, and more straight to the point. The word count of a review in 2019 is similar to that of tweet on twitter.

Source: Review Trackers