61 Percent Of Local Businesses Have An Average Rating Of 4 To 5 Stars

Typically 2 out of 3 businesses have excellent and outstanding scores. Just 5% of businesses have a rating listed below three stars.

Source: Brightlocal

95% Of Unsatisfied Clients Will Return To A Company If A Company Takes Care Of Problems Quickly And Efficiently

Consumers don't anticipate you to be perfect. They do expect you to deal with things when they go wrong. If there is nothing else a company can do to fix a problem, a simple coupon can say "We are sorry" in a more attractive way.

Source: SocialMediaToday

77% Of Clients Don't Rely On Reviews That Are Older Than Three Months

Customers don't care how good your product or service was in the past. Part of why online reviews matter is because they are fresh and relevant.

Consumers know businesses lose their touch all the time, which is why most of them regard older reviews irrelevant.

It is for this reason that businesses ought to be continuously asking for reviews.

Source: Statuslabs

Only 44 Percent Of Local Companies Have Accepted Their Google My Business Listing

That's 56% of your competitors that aren't taking advantage of their listing.

While business listings on the major review platforms are totally free, a surprisingly low number of businesses in fact make use of them.

Although we now know why client reviews are so powerful, a lot of businesses apparently do not.

Source: LsaInsider

70% Of Customers Need To Read A Minimum Of Four Reviews Before They Can Trust A Business

Four reviews may be too few. The majority of people check out many more reviews to get a clear view of how the business is in fact doing. Don't depend upon that figure alone.

Source: Brightlocal

A Lone Business Review Can Lift Its Conversions By 10%

Online review statistics reveal user-generated material can do miracles in terms of conversions.

A single review can have a huge influence on your business.

A hundred reviews can raise your conversion rates by as much as 37%. 2 hundred can provide an astonishing 44 percent increase.

Source: RevLocal

Facebook Reviews Affect More Than 50% Of Consumers' Buying Decisions

Facebook is currently the most popular social media which can likewise influence our purchasing decisions.

According to social media reviews data, Facebook affects over half of users' purchase choices.

Facebook reviews stats expose that four out of 5 users are most likely to trust a local business if it has positive reviews.

Source: RevLocal

15% Of Visitors Do Not Trust Businesses Without Having Online Reviews

No trust means no interactions. 15% of potential clients won't even consider working with a company they can't discover opinions about.

Source: Statuslabs

83% Of All Young Consumers Were Asked To Give A Review Recently

Of those invited, 80% of clients did give a review. Overall, businesses have actually asked 66% of all customers to post a review on their business.

Source: Brightlocal

64% Of Americans Concur That User-generated Content (consumer Reviews) Improved Their Shopping Experience In 2017

30 percent of customers who check out customer reviews, agree that it increases their buying confidence.

Companies utilize the reviews to improve their services and products.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

A One Star Boost In Ranking Can Result In A 5% To 9% Increase In Business Earnings

Businesses that treat customers well normally flourish, review sites help make sure of that.

Source: Statuslabs

More Than Half Of Consumers Will Not Use An Organisation If It Has Less Than A 4 Star Rating

This stat is one of numerous that illustrate the importance of online rankings. Now that news of consumer fulfillment travels this quick, keeping your consumers delighted is more important than ever.

57% of customers have looked for companies with more than 4 stars in 2018, which is up from 48 percent in 2017.

Additionally, 11% looked only for companies with a perfect five star ranking.

Source: Brightlocal

98% Of Yelp's Site Visitors Purchased From A Business They Discovered On The Website

Typically, 142 million customers visit Yelp every month. If you have not claimed your complimentary Yelp business page, this is as excellent a time as any.

Source: RevLocal

82% Of Customers Go To Review Websites Due To The Fact That They Wish To Buy A Product Or A Service And Wish To Get The Facts About The Businesses Products And Services.

Review websites are locations that people go to get the facts about a service, product or business. Users come because they have actually already formed a buying decision. The bulk of them (89 percent) buy within a week of their visit. And 29% do so in 24 hours.

Source: RevLocal

95 Percent Of Travelers Read Online Reviews Prior To Scheduling Travel Services

Leisure and business tourists alike read reviews to form an opinion. Business travelers read approximately 5 reviews vs. 6-7 for leisure tourists. 59% of all travelers report that they read reviews 'constantly' or 'really often'.

Source: Trust You

Online Reviews Affect 67.7% Of Consumer Buying Decisions

More than 2 thirds of buyers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.

Source: Moz