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83% Of All Younger Clients Were Invited To Leave A Review Recently
Of those invited, 80% of consumers did leave a review. Overall, businesses have actually asked 66% of all clients to leave a review on their business.
Source: Brightlocal
95% Of Unhappy Consumers Will Return To A Business If A Company Takes Care Of Problems Rapidly And Efficiently
Clients don't anticipate you to be perfect. They do anticipate you to deal with things when they go wrong. If there's absolutely nothing else a company can do to deal with a problem, a simple coupon can say "We are sorry" in a more appealing way.
Source: SocialMediaToday
30% Of Customers Feel Favorable To A Business Which Answers Online Reviews
Corresponding with your clients creates trust. Even something as basic as reacting to their remarks and reviews can make them feel valued.
As you may anticipate, clients who feel this way are going to spend more cash with a business.
Source: Statuslabs
88% Of Executives Regard Reputation Risk As A Top Business Issue
Reputation management stats indicate a business's reputation does not affect just the consumers. Prospective team members also look at rankings and read reviews.
Source: Deloitte
89% Of Individuals Like To Read Reviews Using Their Mobile Phones
Be it through an app or a mobile internet browser, people today prefer to read reviews on their mobile devices.
Source: Statista
Positive Reviews Encourage 68% Of Consumers To Choose A Local Business
Given that the large bulk of customers read reviews, you would want yours to be appealing to brand-new customers? Keep them short, positive and sweet.
"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa
Source: Brightlocal
53% Of Americans Consider Product Reviews And Scores As The Most Essential Part Of The Online Shopping Experience In 2018.
Today's consumers are smart and want the best bang for their dollar. It's not surprising that that they consider checking out reviews as a huge part of the buying decision.
Source: Statista
15 Percent Of Customers Do Not Trust Businesses Without Any Online Reviews
No trust indicates no interactions. 15 percent of potential customers will not even consider doing business with a company they can't find viewpoints about.
Source: Statuslabs
91% Of Companies Believe The Company's Star Rating Can Determine Whether They Win Or Lose A Possible Team Member
The 86% of businesses doubt the integrity of online reviews. Nevertheless, they understand the massive effect user scores have on their business. Unfavorable client or employee reviews can affect 90% of job seekers.
Source: Career Arc
Many Best-selling Products Have A Typical Ranking Of 4.2 To 4.7
You can't make everyone happy, which is why perfect 5 star scores are suspicious. That's why it is abnormal to get perfect 5 star rankings.
According to customer rating statistics, conversion rates begin to decrease as rankings rise above 4.7.
Source: Spiegel Research Center
Online Product Reviews About An Item Can Boost Its Conversion Rate By More Than 270 Percent
User review statistics reveal the purchase probability for a product with 5 reviews is 270% higher than the exact same item without reviews.
Source: Spiegel Research Center
71% Of Millennials Search Customer Reviews Of Expert Services
Over half of all individuals in need of a professional service rely on online reviews.
According to online reviews data, 59% used online reviews to pick a physician or an attorney.
Young people (age 18-35) are much more likely to hire a professional based upon online reviews. Just 19% of millennials will consider employing an attorney without any.
Source: Thomson Reuters