89% Of Customers Browse A Businesses Responses To Reviews

Not only do many shoppers read the review replies, 30% of them hold them in high regard. Practically 96% read the reactions to their own reviews.

Source: Brightlocal

Online Reviews Impact 67.7% Of Customer Purchasing Decisions

More than two-thirds of buyers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.

Source: Moz

91% Of Companies Believe The Company's Star Rating Can Determine Whether They Win Or Lose A Prospective Employee

The 86% of businesses doubt the integrity of online reviews. Nevertheless, they realize the enormous impact user ratings have on their business. Undesirable customer or employee reviews can affect 90% of job seekers.

Source: Career Arc

90 Percent Of Users Need Less Than 10 Reviews To Form A Viewpoint About A Business

You understand what individuals state about impressions, right?

Users get their impression of your businesses through reviews. Generally through less than 10 of them.

Consider asking your visitors to write one if you don't have reviews on your website.

Source: Martech Zone

53% Of Consumers Expect Businesses To Reply Within A Week To Negative Reviews

Online review statistics clarify that 63% of consumer reviews stay without a reaction. That's too bad, since those businesses are losing customers that way.

Source: Review Trackers

64 Percent Of Americans Agree That User-generated Content (customer Reviews) Enhanced Their Shopping Experience In 2017

30 percent of customers who read client reviews, concur that it increases their purchasing confidence.

Companies use the reviews to improve their products or services.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

Consumers Could Spend 31% More With A Business That Has Fantastic Reviews

Pay attention to this fact. The better other users describe your product and services, the more cash you can charge and consumer review stats show us exactly just how much more.

Source: Martech Zone

Positive Reviews Motivate 68 Percent Of Consumers To Use A Local Business

Considering that the large majority of consumers check out reviews, you'd want yours to be appealing to new customers, right? Keep them short, positive and sweet.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

US Shoppers Consider "Product Performance" To Be The Most Helpful Info In Product Reviews

When people read reviews, they concentrate on various aspects of the shopping experience. However according to online review stats, 60% of them are most interested in the product's performance.

Client satisfaction, product quality and quality with time are the next couple of considerations for more than 50% of US customers.

Source: Statista

77% Of Consumers Would Certainly Give A Review If They Were Asked

More than a 35% would post a review to inform others about their customer encounter and 24% would undoubtedly direct their review to the business itself.

Over a 26% would want to leave a review to help other individuals with their decision making process.

Source: Podium

54% Of Americans Pay The Most Attention To The Typical Star Score Of A Local Company

The star score is the first thing consumers see. Still, users pay attention to other aspects too, like the amount, recency, length, and belief of reviews. Each of these alone influences more than a 3rd of American consumers.

Source: Statista

Only 6 Percent Of Consumers Do Not Rely On Consumer Reviews At All

According to client review statistics, a whopping 19% of customers always trust online reviews and never a make a purchase without checking out reviews first.

Source: Statista