Customer Reviews On Items Are Relied On Almost 12 Times More Than The Makers' Descriptions

Word-of-mouth reviews are miles ahead of the manufacturers' description. Individuals trust other individuals opinions before they ever trust what the producer says. The reason, manufacturers' descriptions are essentially advertisements.

Source: Martech Zone

Almost All Customers, Who Utilize Online Reviews, Read Them Early On In The Purchasing Process

Let's say you want to purchase a new car and there are a number of models which fit your criteria. How do you pick the best one for you? Well, you read online reviews.

With the help of other consumers, you manage to pick one that works for you. That's how positive reviews transform consumers into clients.

Source: Consumer Affairs

77% Of Customers Would Most Likely Give A Review If They Were Asked

More than a 35% would post a review to notify others about their customer encounter and 24% would probably direct their review to the company itself.

Over a 26% would be willing to leave a review to help other people with their decision making process.

Source: Podium

More Than Four Negative Reviews About A Company Or Service May Decrease Sales By 70%

One negative review suffices for 35 percent of a site's visitors to decide not to purchase. 3 negative reviews can cost a business 59 percent less sales.

Obviously, they can be compensated by the large variety of positive reviews you receive.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

91% Of Companies Believe The Company's Star Rating Can Determine Whether They Win Or Lose A Prospective Employee

The 86% of companies doubt the integrity of online reviews. However, they realize the massive impact user ratings have on their business. Unfavorable client or staff member reviews can influence 90% of job seekers.

Source: Career Arc

49% Of Customers Consider The Quantity Of Online Reviews As An Essential Consideration Of Their Purchasing Decision

Customers value not just the quality or nature of the reviews, but they consider their number and recency too.

The share of clients, who focus on the number of reviews is currently at 46%.

Source: Brightlocal

53% Of Customers Expect Companies To Reply Within A Week To Unfavorable Reviews

Online review statistics prove that 63% of customer reviews remain without a reaction. That's regrettable, since those companies are losing customers that way.

Source: Review Trackers

Since They Desire To Buy An Item Or A Service And Desire To Get The Truth About The Businesses Products And Services, 82% Of Customers Check Out Review Sites.

Review websites are locations that people go to get the facts about a product, service or business . Due to the fact that they have actually currently formed a purchase decision, users come. The majority of them (89 percent) purchase within a week of their visit. And 29% do so within 24 hours.

Source: RevLocal

88% Of Executives View Reputation Risk As A Top Business Concern

Reputation management statistics indicate a company's reputation does not impact just the consumers. Potential employees likewise look at scores and take a look at reviews.

Source: Deloitte

54% Of Americans Pay The Most Attention To The Average Star Rating Of A Local Organization

The star ranking is the first thing customers see. Still, users take notice of other elements also, like the amount, recency, length, and sentiment of reviews. Each of these alone affects more than a third of US customers.

Source: Statista

70% Of Consumers Prefer To Find Out About A Business By Means Of Reviews And Articles, Rather Than Advertisements

Ads are all well and good, but it's worth attempting a different approach as well. Reviews are by far the very best method to find the truth about a service or product.

Source: Statuslabs

Just 6% Of Customers Do Not Rely On Client Reviews At All

According to client review statistics, a massive 19% of consumers always trust online reviews and never a make a purchase without checking out reviews.

Source: Statista

If It Has Less Than A 4 Star Rating, More Than Half Of Consumers Will Not Use A Service

This stat is one of many that highlight the value of online ratings. Now that news of client complete satisfaction travels this quick, keeping your customers happy is more vital than ever.

57 percent of consumers have actually searched for companies with more than four stars in 2018, which is up from 48 percent in 2017.

Additionally, 11 percent looked just for services with a perfect five star rating.

Source: Brightlocal

The Average Review Length Has Become 65% Much Shorter Since 2010

Now a days reviews are much shorter, easier, and more straight to the point. The word count of a review in 2019 is typical to that of tweet from twitter.

Source: Review Trackers

A One Star Increase In Ranking Can Cause A 5% To 9% Increase In Business Revenue

Businesses that treat consumers well normally succeed, review websites help make sure of that.

Source: Statuslabs

98% Of Yelp's Browsers Purchased From A Business They Discovered On The Website

Generally, 142 million customers visit Yelp on a monthly basis. This is as great a time as any if you haven't declared your free Yelp business page.

Source: RevLocal