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53 Percent Of Americans Consider Item Reviews And Ratings As The Most Important Part Of The Online Shopping Experience In 2018.
Today's consumers are wary and desire the very best bang for their buck. It's not surprising that that they consider reading reviews as a huge part of the purchasing decision.
Source: Statista
71% Of Millennials Search Consumer Reviews Of Expert Services
More than half of all individuals in need of a professional service rely on online reviews.
According to online reviews stats, 59% used online reviews to pick an attorney or a physician.
Younger people (age 18-35) are even more likely to employ a professional based on online reviews. Only 19% of millennials will think about employing a legal representative without any.
Source: Thomson Reuters
Software Reviews Impact Over 98 Percent Of All Buyers
18% of software buyers consider reviews to be an important factor in the purchase process. Software application reviews have no impact whatsoever on only 2 percent of customers. Two thirds of them read more than six reviews to make up their mind and 14% of them read more than 20 reviews.
Source: Capterra
30% Of Customers Feel Comfortable With A Company Which Answers Online Reviews
Corresponding with your customers builds their trust. Even something like reacting to their reviews and comments can make them feel appreciated.
As you may expect, customers who feel this way are going to invest more cash with a company.
Source: Statuslabs
Online Reviews Impact 67.7% Of Consumer Buying Decisions
More than two-thirds of buyers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.
Source: Moz
Reviews Published On Twitter Can Improve Sales By 6.46%
Online review statistics show that reviews shared on Twitter, do more to grow sales than those on any other social media platform.
Source: Yotpo
Just 6 Percent Of Customers Don't Trust Client Reviews At All
According to client review statistics, a whopping 19 percent of consumers constantly trust online reviews and never ever a buy without checking out reviews first.
Source: Statista
If A Business Makes An Effort To Fix Issues Quickly And Efficiently, 95% Of Disappointed Customers Will Return To A Business
Clients don't expect you to be perfect. When things go wrong, they do expect you to remedy things. If there's nothing else a company can do to deal with an issue, a simple coupon can say "We are sorry" in a more attractive way.
Source: SocialMediaToday
The Typical Review Word Count Has Actually Gotten 65% Shorter Since 2010
Currently reviews are much shorter, simpler, and more straight to the point. The word count of a review in 2019 is equivalent to that of a tweet.
Source: Review Trackers
73 Percent Of Customers Believe Consumer Reviews Are More Important Than Star And Number Rankings
Online review statistics make it clear individuals aren't satisfied with ratings alone.
Client reviews make the stats appear more authentic which is what the potential clients are looking for. Almost a third of customers state written reviews are the only function that makes them believe the sites' reviews are helpful and relevant.
Source: Fan and Fuel
89% Of Consumers Want To Read Reviews On Their Mobile Devices
Be it by means of an app or a mobile browser, consumers prefer to read reviews on their mobile devices.
Source: Statista
Over Half Of Individuals Aged 25-34 Published Reviews
According to Statista, the younger generations are evidently the more vocal ones.
Source: Statista
67% Of Consumers Admit Reviews Are A "Very Crucial" Factor When Selecting A Solution Provider
When clients have to pick a service provider, reviews have an enormous impact on their decision.
Source: DemandGenReport
Facebook Reviews Affect More Than 50% Of Customers' Buying Decisions
Facebook is currently the most popular social media which can likewise influence our buying preferences.
According to social media reviews stats, Facebook impacts more than half of users' purchase choices.
If it has positive reviews, Facebook reviews statistics expose that 4 out of 5 users are most likely to trust a local business.
Source: RevLocal