53% Of Customers Anticipate Companies To Answer Back Within A Week To Unfavorable Reviews

Online review statistics reveal that 63% of customer reviews stay without a reply. That's regrettable, since those companies are losing consumers that way.

Source: Review Trackers

70% Of Consumers Choose To Learn About A Business Through Articles And Reviews, Instead Of Ads

Ads are all well and good, however it's worth attempting a different approach as well. Reviews are without a doubt the best way to find the truth about a service or product.

Source: Statuslabs

90% Of Buyers Need Less Than 10 Reviews To Form A Viewpoint About A Business

You know what individuals say about first impressions?

Users get their first impression of your businesses through reviews. Normally through less than 10 of them.

Think about asking your visitors to write one if you don't have reviews on your site.

Source: Martech Zone

53 Percent Of Americans Consider Item Reviews And Ratings As The Most Vital Part Of Online Shopping.

Today's consumers are wary and want the best bang for their dollar. It's not surprising that that they consider reading reviews as a big part of the purchasing decision.

Source: Statista

Unfavorable Reviews Can Improve Conversion By As Much As 85 Percent

It sounds insane, however negative reviews can be a positive driver for users to devote more time on your site. According to online review statistics, people devote more than five times as long on a site when they check out negative reviews.

When there are a mix of negatives and positives, more than two-thirds of users trust reviews more. A frustrating 95 percent suspect censorship or fabricated reviews if there aren't any unfavorable ones.

Source: Reevoo

71% Of Millennials Browse Customer Reviews Of Professional Services

More than half of all individuals in need of an expert service rely on online reviews.

According to online reviews statistics, 59% used online reviews to select a legal representative or a medical professional.

Younger people (age 18-35) are even more inclined to work with an expert based on online reviews. Just 19% of millennials will consider working with a lawyer without any.

Source: Thomson Reuters

A One Star Boost In Ranking Can Result In A 5% To 9% Boost In Business Profits

Businesses that treat clients well typically succeed, review sites help make sure of that.

Source: Statuslabs

Online Item Reviews About An Item Can Boost Its Conversion Rate By A Staggering 270%

User review stats reveal the purchase possibility for an item with five reviews is 270 percent higher than the exact same product without reviews.

Source: Spiegel Research Center

95 Percent Of Travelers Check Out Online Reviews Prior To Reserving Travel Related Services

Leisure and business travelers alike read reviews to form a viewpoint. Business tourists check out an average of 5 reviews vs. 6-7 for leisure travelers. 59percent of all travelers report that they read reviews 'constantly' or 'extremely frequently'.

Source: Trust You

Facebook Reviews Impact More Than 50% Of Consumers' Buying Decisions

Facebook is currently the most popular social network which can also affect our purchasing decisions.

According to social media reviews stats, Facebook impacts the majority of users' purchase decisions.

Facebook reviews statistics expose that four out of 5 users are most likely to rely on a local business if it has favorable reviews.

Source: RevLocal

Reviews Are The 3rd Most Prominent Ranking Aspect For Google's Local 3 Pack

Review signals (quantity, diversity, etc.) account for 15.44% of Google's algorithm for local ranking.

Google My Business signals, like proximity and keywords account for 25.12%, and link signals at 16.53%, are more important than reviews as far as ranking factors go for the local 3 pack.

Source: Moz

98 Percent Of Yelp's Browsers Purchased From A Business They Discovered On The Website

Typically, 142 million customers check out Yelp monthly. This is as excellent a time as any if you have not claimed your free Yelp business page.

Source: RevLocal

77% Of Users Don't Trust Reviews That Are Older Than 3 Months

Clients don't care how good your service or product was in the past. Because they are relevant and fresh, is part of why online reviews matter.

Customers know businesses lose their touch all the time, which is why the majority of them consider older reviews unimportant.

It is for this reason that businesses ought to be continuously requesting reviews.

Source: Statuslabs

Majority Of Customers Won't Utilize An Organisation If It Has Less Than A 4 Star Ranking

This stat is one of lots of that highlight the significance of online ratings. Now that news of consumer fulfillment travels this fast, keeping your consumers pleased is more important than ever.

57% of customers have actually searched for business with more than 4 stars in 2018, which is up from 48 percent in 2017.

Furthermore, 11% looked just for businesses with a perfect five star rating.

Source: Brightlocal

89% Of Consumers Like To Read Reviews Using Their Cell Phones

Be it by means of an app or a mobile internet browser, most people prefer to read reviews on their mobile phones.

Source: Statista

64% Of Americans Agree That User-generated Content (client Reviews) Enhanced Their Shopping Experience In 2017

30% of consumers who check out customer reviews, concur that it increases their purchasing confidence.

Companies use the reviews to enhance their products or services.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista