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53% Of Customers Expect Companies To Answer Back Within A Week To Negative Reviews
Online review statistics show that 63% of consumer reviews go on without a reply. That's too bad, since those businesses are losing consumers that way.
Source: Review Trackers
73 Percent Of Consumers Believe Client Reviews Are More Important Than Star And Number Rankings
Online review data make it clear individuals aren't satisfied with ratings alone.
Customer reviews make the stats appear more authentic which is what the prospective consumers are looking for. Almost a 3rd of customers state written reviews are the only function that makes them think the websites' reviews are beneficial and pertinent.
Source: Fan and Fuel
77% Of Clients Do Not Rely On Reviews That Are Older Than 3 Months
Clients don't care how great your product or service was in the past. Part of why online reviews matter is since they are relevant and fresh.
Consumers understand businesses lose their touch all the time, which is why the majority of them consider older reviews irrelevant.
It is for this reason that companies should to be continuously asking for reviews.
Source: Statuslabs
Only 44% Of Local Companies Have Actually Claimed Their Google My Business Listing
That's 56 percent of your competitors that aren't taking advantage of their listing.
While business listings on the significant review platforms are free, a remarkably low number of companies actually use them.
Although we now know why consumer reviews are so effective, a lot of businesses obviously don't.
Source: LsaInsider
95% Of Travelers Check Out Online Reviews Prior To Booking Travel Services
Leisure and business tourists alike read reviews to form an opinion. Business travelers read an average of 5 reviews vs. 6-7 for leisure travelers. 59% of all travelers report that they read reviews 'always' or 'very often'.
Source: Trust You
Facebook Reviews Affect More Than 50% Of Consumers' Buying Decisions
Facebook is presently the most popular social media which can also influence our buying preferences.
According to social media reviews data, Facebook impacts over half of users' purchase decisions.
If it has positive reviews, Facebook reviews stats reveal that 4 out of five users are most likely to rely on a local business.
Source: RevLocal
77% Of Customers Would Submit A Review If They Were Asked
More than a 35% would post a review to inform others about their customer encounter and 24% would likely direct their review to the business itself.
Over a 26% would be willing to post a review to help other individuals with their decision making process.
Source: Podium
When Purchasing Home Electronics, 88% Of Americans Stated That Product Reviews Were The Most Prominent Element
Stats reveal that reviews were more beneficial than Television ads at 37%, social media at 23% and display ads at 49%.
Source: Statista
A One Star Boost In Score Can Lead To A 5% To 9% Boost In Business Revenue
Businesses that treat clients honorably typically flourish, review sites help ensure of that.
Source: Statuslabs
91% Of Companies Believe The Business's Star Rating Can Determine Whether They Win Or Lose A Potential Employee
The 86% of companies doubt the integrity of online reviews. However, they recognize the enormous impact user rankings have on their business. Undesirable consumer or staff member reviews can affect 90% of job seekers.
Source: Career Arc
Online Reviews Affect 67.7% Of Consumer Buying Decisions
More than 2 thirds of customers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.
Source: Moz
Online Item Reviews About A Product Can Amplify Its Conversion Rate By An Unprecedented 270 Percent
User review stats reveal the purchase probability for a product with five reviews is 270% higher than the exact same product without reviews.
Source: Spiegel Research Center
15% Of People Do Not Trust Businesses With No Online Reviews
No trust suggests no interactions. 15% of prospective consumers won't even think about doing business with a company they can't find opinions about.
Source: Statuslabs