53% Of Customers Anticipate Companies To Answer Back Within A Week To Unfavorable Reviews

Online review stats prove that 63% of consumer reviews stay without a response. That's regrettable, because those businesses are losing consumers that way.

Source: Review Trackers

Consumers Could Invest 31 Percent More With A Business That Has Fantastic Reviews

Focus on this statistic. The better other users explain your product or service, the more money you can charge and consumer review stats show us exactly how much more.

Source: Martech Zone

Over Half Of Consumers Won't Utilize A Service If It Has Less Than A 4 Star Ranking

This stat is one of numerous that highlight the importance of online ratings. Now that news of client fulfillment travels this fast, keeping your consumers happy is more important than ever.

57% of customers have actually looked for business with more than four stars in 2018, which is up from 48 percent in 2017.

11 percent looked just for businesses with a perfect five star score.

Source: Brightlocal

Negative Reviews Can Boost Conversion By Up To 85%

It sounds insane, but negative reviews can be a positive factor for users to devote more time on your website. According to online review statistics, people devote more than 5 times as long on a website when they check out negative reviews.

More than two thirds of users trust reviews more when there are a mix of positives and negatives. A frustrating 95% suspect censorship or faked reviews if there aren't any unfavorable ones.

Source: Reevoo

61 Percent Of Local Businesses Have A Typical Score Of 4 To 5 Stars

Overall two thirds of businesses have good and exceptional ratings. Just 5% of businesses have a rating below 3 stars.

Source: Brightlocal

If A Business Takes Care Of Issues Quickly And Effectively, 95% Of Dissatisfied Consumers Will Return To A Company

Consumers don't expect you to be perfect. When things go wrong, they do anticipate you to fix things. If there is nothing else a company can do to solve a concern, a simple coupon can say "We're sorry" in a more enticing way.

Source: SocialMediaToday

89% Of Customers Review A Businesses Feedback To Reviews

Not only do the majority of consumers read the review replies, 30% of them value them highly. Nearly 96% read the reactions to their own reviews.

Source: Brightlocal

Software Reviews Influence Over 98% Of All Purchasers

18 percent of software application purchasers consider reviews to be an important factor in the purchase process. Software reviews have no impact whatsoever on only 2% of customers. Two thirds of them read more than 6 reviews to decide and 14 percent of them read more than 20 reviews.

Source: Capterra

Online Product Reviews About An Item Can Boost Its Conversion Rate By More Than 270 Percent

User review stats reveal the purchase likelihood for an item with 5 reviews is 270% higher than the same item without reviews.

Source: Spiegel Research Center

91 Percent Of Millennials Have Confidence In Online Reviews As Much As Loved Ones

Online review statistics place clients' reviews as the most trustworthy source of recommendations. Online reviews usually carry the very same weight as recommendations from family and friends.

Source: Brightlocal

More Than Half Of Consumers Aged 25 To 34 Published Reviews

According to Statista, the more youthful generations are clearly the more vocal ones.

Source: Statista

90 Percent Of Buyers Need Less Than 10 Reviews To Form A Viewpoint About A Business

You know what individuals state about impressions, right?

Users get their first impression of your businesses through reviews. Typically through less than 10 of them.

Think about asking your visitors to write one if you do not have reviews on your website.

Source: Martech Zone

70 Percent Of Consumers Prefer To Discover A Business Through Short Articles And Reviews, Rather Than Ads

Advertisements are all well and good, but it deserves attempting a different approach also. Reviews are by far the very best way to discover the truth about a product or service.

Source: Statuslabs

30% Of Clients Feel Comfortable With A Business Which Reacts To Online Reviews

Staying connected with your consumers builds their trust. Even something like responding to their remarks and reviews can make them feel appreciated.

As you might expect, customers who feel this way are happy to invest more money with a company.

Source: Statuslabs

Customers Reading Reviews On A Mobile Phone Are 127% Most Likely To Purchase Than Desktop Users

Mobile users prefer to get things done faster. Purchasing decisions are made quickly.

Online reviews are certainly persuasive, yet online marketers have not always come to value the power of them.

Source: Martech Zone