If It Has Less Than A 4 Star Ranking, More Than Half Of Consumers Will Not Use A Business

This stat is among many that show the importance of online rankings. Now that news of customer fulfillment travels this fast, keeping your clients delighted is more vital than ever.

57 percent of consumers have looked for companies with more than four stars in 2018, which is up from 48 percent in 2017.

11% looked just for services with a best five star score.

Source: Brightlocal

89% Of Customers Review A Businesses Feedback To Reviews

Not only do the majority of shoppers check out the review replies, 30% of them highly value them. Practically 96% read the reactions to their own reviews.

Source: Brightlocal

63.6% Of Consumers Go To Google To Read Reviews Of A Business

Thinking about the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come 2nd and third, leaving Facebook (23%) at the bottom of the list.

These online review statistics show the basic popularity of a site can only presume when it concerns trust.

Source: Review Trackers

Google Accounts For 57.5% Of All Reviews Around The World

Google is in the lead here, followed by Facebook as a distant second.

Here are the online reviews distribution rankings:

Google with 57.5%, Facebook with 19%, TripAdvisor at 8.4%, Yelp at 6.6% and Others at 8.6%.

Source: Review Trackers

Software Application Reviews Impact Over 98% Of All Purchasers

18% of software application buyers consider reviews to be a vital factor in the purchase procedure. Software reviews have no impact whatsoever on only 2 percent of customers. Two thirds of them read more than 6 reviews to decide and 14 percent of them read more than 20 reviews.

Source: Capterra

Online Reviews Impact 67.7% Of Consumer Purchasing Decisions

More than two-thirds of customers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.

Source: Moz

54% Of Americans Pay The Most Attention To The Typical Star Score Of A Local Organization

The star score is the first thing customers see. Still, users focus on other elements also, like the quantity, recency, length, and sentiment of reviews. Each of these alone affects more than a 3rd of USA customers.

Source: Statista

64 Percent Of Americans Concur That User-generated Content (consumer Reviews) Improved Their Shopping Experience In 2017

30 percent of customers who check out client reviews, agree that it increases their buying confidence.

Companies utilize the reviews to improve their services and products.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

49 Percent Of Consumers Consider The Number Of Online Reviews As An Essential Factor In Their Purchasing Decision

Customers value not only the quality or nature of the reviews, however they consider their quantity and recency too.

The share of consumers, who pay attention to the variety of reviews is currently at 46%.

Source: Brightlocal

Almost All Customers, Who Utilize Online Reviews, Read Them Early In The Buying Process

Let's say you wish to purchase a new automobile and there are a number of models which fit your requirements. How do you choose the best one for you? Well, you read the reviews.

With the help of other people, you manage to choose a model that works for you. That's how favorable reviews convert customers into customers.

Source: Consumer Affairs

88% Of Executives Judge Reputation Risk As A Top Business Issue

Reputation management statistics indicate a company's reputation doesn't impact simply the consumers. Prospective team members likewise look at rankings and take a look at reviews.

Source: Deloitte

30% Of Consumers Feel Comfortable With A Company Which Answers Online Reviews

Communicating with your customers develops trust. Even something as simple as responding to their reviews and remarks can make them feel valued.

As you might expect, customers who feel this way are going to spend more money with a business.

Source: Statuslabs

Just 6 Percent Of Customers Don't Rely On Client Reviews At All

According to client review statistics, a tremendous 19% of customers constantly rely on online reviews and never ever a buy without checking out reviews first.

Source: Statista