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98% Of Yelp's Site Visitors Bought From A Business They Discovered On The Website
Typically, 142 million consumers go to Yelp each month. If you haven't claimed your free Yelp business page, this is as excellent a time as any.
Source: RevLocal
Since They Want To Purchase A Service Or A Product And Want To Get The Facts About The Businesses Items And Services, 82 Percent Of Customers Check Out Review Sites.
Review sites are locations that people go to get the truth about a service, business or item . Because they have actually already formed a buying decision, users come. The majority of them (89%) buy within a week of their visit. And 29% do so within 24 hours.
Source: RevLocal
89% Of Customers Browse A Companies Responses To Reviews
Not only do the majority of clients read the review replies, 30% of them highly value them. Almost 96% read the feedback to their own reviews.
Source: Brightlocal
54% Of Americans Pay The Most Attention To The Typical Star Ranking Of A Local Organization
The star score is the first thing consumers see. Still, users pay attention to other factors too, like the amount, recency, length, and sentiment of reviews. Each of these alone affects more than a third of USA consumers.
Source: Statista
Over Half Of Customers Will Not Use A Service If It Has Less Than A 4 Star Rating
This stat is one of numerous that highlight the importance of online rankings. Now that news of consumer fulfillment travels this fast, keeping your customers delighted is more vital than ever.
57% of customers have actually looked for companies with more than four stars in 2018, which is up from 48% in 2017.
Furthermore, 11 percent looked just for businesses with a perfect five star rating.
Source: Brightlocal
77% Of Customers Would Most Likely Submit A Review If They Were Asked
More than a 35% would submit a review to notify others about their customer experience and 24% would undoubtedly direct their review to the business itself.
Over a 26% would want to post a review to assist other individuals with their choice making process.
Source: Podium
Google Accounts For 57.5 Percent Of All Reviews World-wide
As can be expected, Google remains in the lead, followed by Facebook, TripAdvisor and others.
Here's the online reviews circulation rankings:
Google at 57.5%, Facebook at 19%, TripAdvisor with 8.4%, Yelp at 6.6% and Others with 8.6%.
Source: Review Trackers
53% Of Customers Anticipate Businesses To Reply Within A Week To Unfavorable Reviews
Online review statistics clarify that 63% of consumer reviews remain without a reply. That's too bad, because those businesses are losing customers that way.
Source: Review Trackers
Facebook Reviews Affect More Than 50 Percent Of Customers' Purchasing Decisions
Facebook is currently the most popular social media which can also influence our buying preferences.
According to social media reviews statistics, Facebook impacts more than half of users' purchase decisions.
If it has favorable reviews, Facebook reviews stats reveal that 4 out of 5 users are likely to trust a local business.
Source: RevLocal
The Majority Of Local Businesses Have An Average Of 39 Google Reviews
Individuals like to share their experience after they have gone to a supplier. Online review trends reveal individuals choose to comment if they had a positive experience, rather than a unfavorable or mediocre one.
Source: Brightlocal
Customer Reviews On Products Are Relied On Nearly 12 Times More Than The Makers' Descriptions
Word-of-mouth reviews are miles ahead of the makers' description. Individuals trust other peoples viewpoints before they ever trust what the maker says. The reason, producers' descriptions are essentially ads.
Source: Martech Zone
More Than Four Negative Reviews About A Business Or Product Might Reduce Sales By 70 Percent
One negative review is enough for 35% of a website's visitors to choose not to purchase. 3 negative reviews can cost a business 59 percent fewer sales.
Naturally, they can be compensated by the sheer variety of positive reviews you get.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone