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US Shoppers Regard "Product Performance" To Be The Most Helpful Information In Product Reviews
They focus on different aspects of the shopping experience when people check out reviews. However according to online review statistics, 60% of them are most thinking about the item's performance.
Client satisfaction, product quality and quality in time are the next few considerations for more than 50% of US consumers.
Source: Statista
53% Of Customers Anticipate Companies To Reply Within A Week To Unfavorable Reviews
Online review stats prove that 63% of client reviews stay without a response. That's regrettable, because those businesses are losing consumers that way.
Source: Review Trackers
64% Of Americans Concur That User-generated Content (customer Reviews) Enhanced Their Shopping Experience In 2017
30% of customers who read customer reviews, concur that it increases their buying confidence.
Companies use the reviews to improve their services and products.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
60 Percent Of Consumers Consult Blog And Social Network Reviews On Their Mobile Phones Before Shopping
In-store purchasing is influenced significantly by blogs and reviews on social networks. With men being twice as likely to be influenced than women.
Reviews and rating statistics show individuals value the opinion of peers more than any other material.
Source: Collective Bias
15% Of Visitors Don't Trust Businesses Without Having Online Reviews
No trust indicates no interactions. 15 percent of potential consumers will not even think about doing business with a company they can't discover viewpoints about.
Source: Statuslabs
53% Of Americans Consider Item Reviews And Scores As The Most Vital Part Of Online Shopping.
Today's consumers are wary and desire the best bang for their buck. It's no surprise that they consider reading reviews as a huge part of the purchasing decision.
Source: Statista
Customers Reading Reviews On A Mobile Device Are 127 Percent More Likely To Buy Than Desktop Users
Mobile users choose to get things done much faster. Buying decisions are made rapidly.
Online reviews are undoubtedly persuasive, yet online marketers haven't necessarily come to value the power of them.
Source: Martech Zone
More Than Half Of Customers Aged 25 To 34 Published Reviews
According to Statista, the younger generations are seemingly the more opinionated ones.
Source: Statista
Facebook Reviews Affect More Than 50% Of Customers' Purchasing Decisions
Facebook is currently the most popular social network which can also affect our purchasing preferences.
According to social media reviews statistics, Facebook impacts more than half of users' purchase choices.
Facebook reviews statistics reveal that four out of five users are more likely to rely on a local business if it has favorable reviews.
Source: RevLocal
49% Of Customers Consider The Quantity Of Online Reviews As An Essential Consideration Of Their Purchasing Decision
Customers value not just the quality or nature of the reviews, but they consider their quantity and recency also.
The share of clients, who take notice of the variety of reviews is currently at 46 percent.
Source: Brightlocal
89% Of Customers Browse A Businesses Feedback To Reviews
Not only do the majority of clients read the review replies, 30% of them highly value them. Almost 96% read the reactions to their own reviews.
Source: Brightlocal
61% Of Regional Businesses Have An Average Ranking Of 4 Or 5 Stars
Overall 2 out of 3 companies have excellent and awesome ratings. Just 5% of companies have a ranking listed below 3 stars.
Source: Brightlocal