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If A Business Takes Care Of Issues Quickly And Effectively, 95% Of Disappointed Customers Will Go Back To A Business
Clients don't anticipate you to be perfect. They do expect you to remedy things when they go wrong. If there is nothing else a company can do to fix an issue, a simple coupon can say "We are sorry" in a more appealing way.
Source: SocialMediaToday
67% Of Customers Claim That Reviews Are A "Extremely Crucial" Factor When Selecting A Service Provider
Reviews have a huge effect on their decision when customers have to pick a solution provider.
Source: DemandGenReport
91% Of Businesses Think The Company's Star Rating Can Determine Whether They Win Or Lose A Potential Team Member
The 86% of companies doubt the integrity of online reviews. Nevertheless, they understand the massive impact user scores have on their business. Unfavorable consumer or employee reviews can affect 90% of job seekers.
Source: Career Arc
49% Of Consumers Consider The Quantity Of Online Reviews As A Vital Factor In Their Purchasing Decision
Consumers value not only the quality or nature of the reviews, but they consider their quantity and recency as well.
The share of clients, who focus on the number of reviews is currently at 46%.
Source: Brightlocal
Many Local Companies Have An Average Of 39 Google Reviews
People like to share their experience after they have gone to a vendor. Online review trends reveal individuals prefer to comment if they had a favorable experience, instead of a unfavorable or mediocre one.
Source: Brightlocal
54% Of Americans Pay The Most Attention To The Typical Star Rating Of A Local Business
The star ranking is the first thing consumers see. Still, users focus on other aspects as well, like the quantity, recency, length, and sentiment of reviews. Each of these alone affects more than a third of United States customers.
Source: Statista
Facebook Reviews Impact More Than 50 Percent Of Consumers' Buying Decisions
Facebook is currently the most popular social network which can also affect our buying decisions.
According to social reviews statistics, Facebook affects over half of users' purchase choices.
Facebook reviews statistics reveal that four out of 5 users are more likely to trust a local business if it has positive reviews.
Source: RevLocal
A One Star Increase In Rating Can Lead To A 5% To 9% Boost In Business Profits
Businesses that treat consumers fairly usually succeed, review websites help make certain of that.
Source: Statuslabs
30% Of Customers Feel Comfortable With A Business Which Responds To Online Reviews
Keeping in touch with your customers develops trust. Even something easy like responding to their reviews and comments can make them feel valued.
As you might expect, customers who feel this way are going to spend more money with a company.
Source: Statuslabs
Online Product Reviews About An Item Can Increase Its Conversion Rate By More Than 270%
User review stats show the purchase possibility for an item with 5 reviews is 270 percent higher than the very same item without reviews.
Source: Spiegel Research Center
61 Percent Of Local Businesses Have A Typical Rating Of 4 Or 5 Stars
Typically 2 out of 3 businesses have excellent and outstanding rankings. Just 5% of businesses have a rating listed below 3 stars.
Source: Brightlocal
53% Of Americans Consider Product Reviews And Scores As The Most Vital Part Of The Online Shopping Experience In 2018.
Today's buyers are smart and want the best bang for their dollar. It's no wonder that they consider reading reviews as a big part of the buying decision.
Source: Statista
Software Application Reviews Impact Over 98 Percent Of All Purchasers
18% of software application purchasers consider reviews to be a vital factor in the purchase procedure. Software application reviews have no impact whatsoever on only 2% of consumers. Two thirds of them read more than 6 reviews to decide and 14% of them read more than 20 reviews.
Source: Capterra
More Than 4 Negative Reviews About A Company Or Service May Reduce Sales By 70 Percent
One negative review suffices for 35 percent of a site's visitors to choose not to purchase. 3 negative reviews can cost a business 59 percent less sales.
Naturally, they can be compensated by the large variety of positive reviews you receive.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
83 Percent Of Clients Don't Trust Advertising
The traditional channels to reach customers aren't as influential as they used to be. A lot of users who no longer trust advertisements pick to focus on consumers' recommendations online.
Source: Statuslabs
Consumer Reviews On Products Are Relied On Almost 12 Times More Than The Manufacturers' Descriptions
Word-of-mouth reviews are miles ahead of the manufacturers' description. People trust other peoples viewpoints before they ever trust what the producer says. The reason, manufacturers' descriptions are generally ads.
Source: Martech Zone
The Majority Of Customers Aged 25 To 34 Gave Reviews
According to Statista, the more youthful generations are reportedly the more opinionated ones.
Source: Statista