54% Of Americans Pay The Most Attention To The Average Star Rating Of A Local Business

The star score is the first thing customers see. Still, users take notice of other factors too, like the quantity, recency, length, and belief of reviews. Each of these alone influences more than a 3rd of United States consumers.

Source: Statista

83% Of All Young People Were Invited To Leave A Review Recently

Of those invited, 80% of consumers did leave a review. Overall, businesses have actually asked 66% of all customers to leave a review on their business.

Source: Brightlocal

71% Of Millennials Browse Consumer Reviews Of Expert Services

More than half of all people in need of a professional service turn to online reviews.

According to online reviews statistics, 59% used online reviews to pick a medical professional or a lawyer.

Young people (age 18-35) are a lot more inclined to work with a professional based on online reviews. Only 19% of millennials will think about working with a lawyer without any.

Source: Thomson Reuters

US Buyers Regard "Product Performance" To Be The Most Helpful Information In Product Reviews

When individuals read reviews, they concentrate on different aspects of the shopping experience. However according to online review stats, 60% of them are most interested in the product's performance.

Client satisfaction, product quality and quality in time are the next couple of factors to consider for more than 50% of American consumers.

Source: Statista

15% Of People Do Not Trust Businesses Without Having Online Reviews

No trust implies no interactions. 15 percent of possible customers won't even consider working with a business they can't find viewpoints about.

Source: Statuslabs

The Majority Of Individuals Aged 25-34 Gave Reviews

According to Statista, the more youthful generations are seemingly the more opinionated ones.

Source: Statista

Reviews Are The 3rd Most Prominent Ranking Factor For Google's Local 3 Pack

Review signals (quantity, variety, and so on) represent 15.44% of Google's algorithm for local ranking.

Just Google My Business signals, like proximity and keywords account for 25.12%, and link signals at 16.53%, are more vital than reviews as far as ranking factors go for the local 3 pack.

Source: Moz

The Typical Review Length Has Become 65% Much Shorter Since 2010

Nowadays reviews are much shorter, simpler, and more straight to the point. The word count of a review in 2019 is comparable to that of tweet on twitter.

Source: Review Trackers

63.6% Of Consumers Visit Google To Read Reviews Of A Business

Considering the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and 3rd, leaving Facebook (23%) at the bottom of the list.

These online review stats reveal the basic popularity of a website can just go so far when it concerns trust.

Source: Review Trackers

A One Star Boost In Score Can Cause A 5% To 9% Increase In Business Income

Businesses that treat consumers honorably usually prosper, review websites help make sure of that.

Source: Statuslabs

89% Of Customers Read A Companies Reactions To Reviews

Not only do a lot of consumers read the review replies, 30% of them value them highly. Almost 96% read the feedback to their own reviews.

Source: Brightlocal

70% Of Customers Need To Check Out At Least 4 Reviews Before They Can Trust A Business

4 reviews may be too few. Most people read a lot more reviews to get a clear view of how the business is actually doing. Do not depend on that statistic alone.

Source: Brightlocal

95% Of Dissatisfied Consumers Will Return To A Business If A Business Deals With Issues Rapidly And Effectively

Consumers do not anticipate you to be perfect. When things go wrong, they do anticipate you to deal with things. If there's absolutely nothing else a company can do to solve a concern, a simple coupon can say "We're sorry" in a more attractive way.

Source: SocialMediaToday

Positive Reviews Encourage 68 Percent Of Customers To Use Local Businesses

Because the vast majority of consumers read reviews, you'd want yours to be appealing to new customers? Keep them short, positive and sweet.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

86 Percent Of Customers Would Think About Writing A Review For A Business

Your customers are your most important resource, and it's not just because of the money they invest at your business. If you give them a good experience, they will want to share it.

Source: Brightlocal

89% Of Individuals Choose To Read Reviews Using Their Cell Phones

Be it by means of an app or a mobile internet browser, consumers choose to read reviews on their mobile devices.

Source: Statista

Because They Desire To Purchase An Item Or A Service And Desire To Get The Facts About The Businesses Products And Services, 82% Of Consumers Go To Review Websites.

Review sites are places that customers go to get the facts about a business, service or product . Because they have actually already formed a buying decision, users come. The bulk of them (89 percent) buy within a week of their visit. And 29% do so in 24 hours.

Source: RevLocal