53% Of Consumers Expect Companies To Answer Back Within A Week To Unfavorable Reviews

Online review stats reveal that 63% of client reviews go on without a response. That's regrettable, because those businesses are losing clients that way.

Source: Review Trackers

64 Percent Of Americans Concur That User-generated Content (client Reviews) Enhanced Their Shopping Experience In 2017

30 percent of customers who check out consumer reviews, agree that it increases their buying confidence.

Organizations use the reviews to improve their products and services.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

72% Of Customers Won't Take Action Before They Check Out Some Reviews

Regardless of how attractive your marketing is, you still need client reviews. There's no other way around it. Customers are still ready to hear you out, however they rely on other individuals more.

Source: My Testimonial Engine

77% Of Customers Do Not Trust Reviews That Are Older Than Three Months

Customers don't care how excellent your product or service was in the past. Part of why online reviews matter is because they are relevant and fresh.

Customers know businesses lose their touch all the time, which is why most of them find older reviews irrelevant.

It is for this reason that companies ought to be continuously requesting reviews.

Source: Statuslabs

83 Percent Of Customers Don't Rely On Advertising

The conventional channels to reach consumers aren't as prominent as they utilized to be. A lot of users who no longer trust ads select to take notice of customers' suggestions online.

Source: Statuslabs

89% Of Consumers Read A Companies Responses To Reviews

Not only do a lot of individuals check out the review replies, 30% of them highly value them. Practically 96% read the replies to their own reviews.

Source: Brightlocal

89% Of Customers Want To Read Reviews On Their Smart Devices

Be it via an app or a mobile web browser, customers prefer to read reviews on their smart phones.

Source: Statista

Reviews Are The 3rd Most Prominent Ranking Aspect For Google's Local 3 Pack

Review signals (amount, diversity, etc.) represent 15.44% of Google's algorithm for local ranking.

Just Google My Business signals, like proximity and keywords represent 25.12%, and link signals at 16.53%, are more vital than reviews as far as ranking elements go for the local 3 pack.

Source: Moz

One-half Of All Of The Millennial's "Constantly" Check Out Online Reviews For Companies

More youthful people understand the worth of being informed. User-generated material has an unassailable effect on consumers.

If businesses think of the power of customer reviews over millennials, they will recognize what they've been missing out on. Older individuals are various though, only 6% of people aged 55 or older read reviews.

Source: Brightlocal

A Single Business Review Can Raise Its Conversions By 10 Percent

Online review statistics reveal user-generated material can do wonders in terms of conversions.

A single review can have a massive influence on your business.

A hundred reviews can raise your conversion rates by as much as 37 percent. Two hundred can provide a mind-blowing 44 percent increase.

Source: RevLocal

86% Of Customers Would Consider Composing A Review For A Business

Your consumers are your most important resource, and it's not just because of the cash they spend at your business. They will be ready to share it if you provide them a good experience.

Source: Brightlocal

Almost All Consumers, Who Utilize Online Reviews, Read Them Very Early In The Purchasing Process

Let's say you wish to buy a new vehicle and there are a number of models which fit your criteria. How do you choose the best one for you? Well, you read reviews.

With the help of other people, you manage to decide on a model that works for you. That's how positive reviews transform customers into consumers.

Source: Consumer Affairs

67% Of Customers Claim Reviews Are A "Very Crucial" Factor When Choosing A Solution Provider

Reviews have an enormous effect on their decision when consumers have to choose a service provider.

Source: DemandGenReport

Favorable Reviews Encourage 68 Percent Of Customers To Choose Local Businesses

Since the large bulk of customers read reviews, you'd want yours to be inviting to brand-new customers, right? Keep them short, sweet and positive.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

73 Percent Of Customers Think Customer Reviews Are More Vital Than Star And Number Ratings

Online review data make it clear people aren't satisfied with scores alone.

Written reviews make the stats appear more genuine which is what the prospective customers are looking for. Practically a third of consumers say written reviews are the only function that makes them think the sites' reviews are beneficial and pertinent.

Source: Fan and Fuel

Only 6% Of Customers Don't Rely On Consumer Reviews At All

According to customer review data, a tremendous 19% of customers constantly trust online reviews and never a make a purchase without checking out reviews.

Source: Statista

63.6% Of Consumers Visit Google To Look For Reviews Of A Business

Considering the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and 3rd, leaving Facebook (23%) behind.

When it comes to trust, these online review stats show the basic popularity of a website can only go so far.

Source: Review Trackers

88% Of Executives Judge Reputation Risk As A Top Business Concern

Reputation management stats suggest a company's reputation does not impact simply the consumers. Potential employees also take a look at rankings and read reviews.

Source: Deloitte