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This Is What Your Customer Receives
54% Of Americans Pay The Most Attention To The Average Star Rating Of A Local Organization
The star rating is the first thing customers see. Still, users take note of other aspects also, like the quantity, recency, length, and belief of reviews. Each of these alone influences more than a third of American customers.
Source: Statista
89% Of Consumers Like To Read Reviews Using Their Mobile Devices
Be it via an app or a mobile internet browser, consumers choose to read reviews on their mobile phones.
Source: Statista
98 Percent Of Yelp's Site Visitors Bought From A Business They Found On The Site
Usually, 142 million consumers check out Yelp each month. This is as good a time as any if you have not declared your totally free Yelp business page.
Source: RevLocal
90% Of Individuals Need Less Than 10 Reviews To Form A Viewpoint About A Business
You know what people say about very first impressions?
Users get their impression of your businesses through reviews. Normally through less than 10 of them.
Think about asking your visitors to write one if you do not have reviews on your site.
Source: Martech Zone
The Majority Of Shoppers Aged 25 To 34 Wrote Reviews
According to Statista, the younger generations are obviously the more opinionated ones.
Source: Statista
89% Of Consumers Browse A Companies Replies To Reviews
Not only do most clients read the review replies, 30% of them hold them in high regard. Almost 96% read the replies to their own reviews.
Source: Brightlocal
Favorable Reviews Encourage 68 Percent Of Consumers To Use A Local Business
Because the large bulk of consumers read reviews, you'd want yours to be appealing to new consumers, right? Keep them short, positive and sweet.
"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa
Source: Brightlocal
Almost All Consumers, Who Utilize Online Reviews, Read Them Early On In The Buying Process
Let's say you wish to buy a brand-new automobile and there are numerous models which fit your requirements. How do you pick the best one for you? Well, you read the reviews.
With the help of other customers, you manage to decide on one that works for you. That's how favorable reviews transform consumers into customers.
Source: Consumer Affairs
71% Of Millennials Search Consumer Reviews Of Professional Services
Majority of all people in need of an expert service turn to online reviews.
According to online reviews data, 59% used online reviews to choose a doctor or a legal representative.
Young people (age 18-35) are much more inclined to work with an expert based on online reviews. Just 19% of millennials will think about employing a lawyer without any.
Source: Thomson Reuters
United States Shoppers Consider "Product Performance" To Be The Most Valuable Detail In Product Reviews
They focus on different elements of the shopping experience when individuals check out reviews. However according to online review statistics, 60% of them are most interested in the product's performance.
Client satisfaction, product quality and quality in time are the next couple of factors to consider for more than 50% of American clients.
Source: Statista
Only 44 Percent Of Local Companies Have Actually Accepted Their Google My Business Listing
That's 56% of your competitors that aren't making the most of their listing.
While business listings on the major review platforms are complimentary, a remarkably low number of businesses in fact make use of them.
Although we now understand why client reviews are so powerful, many businesses apparently don't.
Source: LsaInsider
64 Percent Of Americans Agree That User-generated Content (customer Reviews) Improved Their Shopping Experience In 2017
30 percent of customers who read client reviews, agree that it increases their purchasing confidence.
Organizations utilize the reviews to improve their services and products.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
88% Of Americans Stated That Product Reviews Were The Most Prominent Factor When Purchasing Home Electronic Devices
Statistics reveal that reviews were more helpful than TV advertisements at 37%, social media at 23% and display ads at 49%.
Source: Statista