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61 Percent Of Local Businesses Have An Average Ranking Of 4 Or 5 Stars
Overall two-thirds of businesses have good and exceptional rankings. Just 5% of businesses have a ranking below three stars.
Source: Brightlocal
Facebook Reviews Affect More Than 50 Percent Of Consumers' Purchasing Decisions
Facebook is presently the most popular social network which can also affect our purchasing preferences.
According to social media reviews statistics, Facebook impacts over half of users' purchase decisions.
Facebook reviews stats expose that four out of five users are most likely to rely on a local business if it has favorable reviews.
Source: RevLocal
89% Of Buyers Choose To Read Reviews On Their Smartphones
Be it through an app or a mobile web browser, customers choose to read reviews on their cell phones.
Source: Statista
A One Star Boost In Rating Can Lead To A 5% To 9% Boost In Business Revenue
Businesses that treat consumers fairly normally flourish, review websites help make certain of that.
Source: Statuslabs
Fifty Percent Of All Of The Millennial's "Constantly" Read Online Reviews For Companies
More youthful individuals know the worth of being informed. User-generated material has an unassailable impact on consumers.
If businesses think of the power of customer reviews over millennials, they will understand what they've been missing out on. Older people are various though, just 6% of individuals aged 55 or older read reviews.
Source: Brightlocal
49% Of Customers Consider The Quantity Of Online Reviews As A Vital Factor In Their Buying Decision
Consumers value not only the quality or nature of the reviews, however they consider their number and recency as well.
The share of customers, who focus on the variety of reviews is presently at 46 percent.
Source: Brightlocal
95% Of Unsatisfied Consumers Will Go Back To A Company If A Company Makes An Effort To Solve Issues Quickly And Efficiently
Customers do not expect you to be perfect. When things go wrong, they do anticipate you to remedy things. If there is absolutely nothing else a company can do to deal with a concern, a simple coupon can say "We're sorry" in a more attractive way.
Source: SocialMediaToday
54% Of Americans Pay The Most Attention To The Typical Star Ranking Of A Local Organization
The star ranking is the first thing customers see. Still, users take notice of other elements also, like the amount, recency, length, and belief of reviews. Each of these alone affects more than a third of US customers.
Source: Statista
64 Percent Of Americans Agree That User-generated Content (consumer Reviews) Improved Their Shopping Experience In 2017
30% of customers who read client reviews, concur that it increases their buying confidence.
Businesses use the reviews to improve their products or services.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
Visitors Reading Reviews On A Mobile Device Are 127% More Likely To Buy Than Desktop Users
Mobile users choose to get things done faster. Purchasing decisions are made quickly.
Online reviews are clearly persuasive, yet marketers have not always come to value the power of them.
Source: Martech Zone
71% Of Millennials Browse Consumer Reviews Of Professional Services
Majority of all people in need of a professional service rely on online reviews.
According to online reviews statistics, 59% utilized online reviews to choose a lawyer or a medical professional.
Young people (age 18-35) are even more inclined to employ a professional based on online reviews. Just 19% of millennials will consider hiring an attorney without any.
Source: Thomson Reuters