53% Of Consumers Expect Companies To Reply Within A Week To Negative Reviews

Online review stats reveal that 63% of client reviews go on without a response. That's too bad, because those companies are losing customers that way.

Source: Review Trackers

Negative Reviews Can Boost Conversion By Up To 85 Percent

It sounds crazy, but negative reviews can be a positive driver for users to devote more time on your site. According to online review data, people devote more than 5 times as long on a website when they check out negative reviews.

More than two thirds of users trust reviews more when there are a mix of negatives and positives. A frustrating 95% suspect censorship or faked reviews if there aren't any negative ones.

Source: Reevoo

Over Half Of People Aged 25 To 34 Wrote Reviews

According to Statista, the more youthful generations are reportedly the more opinionated ones.

Source: Statista

Since They Want To Acquire A Product Or A Service And Desire To Get The Facts About The Businesses Items And Services, 82 Percent Of Consumers Go To Review Sites.

Users come due to the fact that they have actually already formed a buying decision. The bulk of them (89%) buy within a week of their visit.

Source: RevLocal

89% Of Shoppers Choose To Read Reviews On Their Smart Devices

Be it through an app or a mobile internet browser, people today choose to read reviews on their phones.

Source: Statista

72 Percent Of Customers Won't Take Action Before They Read Some Reviews

No matter how attractive your marketing is, you still need client reviews. There's no other way around it. Consumers are still ready to hear you out, however they rely on other individuals more.

Source: My Testimonial Engine

91 Percent Of Millennials Rely On Online Reviews As Much As Loved Ones

Online review stats place clients' reviews as the most trustworthy source of suggestions. Online reviews normally carry the very same weight as advice from loved ones.

Source: Brightlocal

Clients Might Invest 31% More With A Business That Has Fantastic Reviews

Pay attention to this statistic. The better other users describe your services or product, the more cash you can charge and customer review stats reveal to us exactly how much more.

Source: Martech Zone

US Shoppers Regard "Product Performance" To Be The Most Helpful Info In Product Reviews

They focus on various aspects of the shopping experience when people read reviews. But according to online review stats, 60% of them are most thinking about the product's performance.

Customer satisfaction, product quality and quality over time are the next few considerations for more than 50% of US customers.

Source: Statista

53 Percent Of Americans Consider Item Reviews And Ratings As The Most Vital Part Of Online Shopping.

Today's consumers are wary and desire the very best bang for their buck. It's no wonder that they consider checking out reviews as a big part of the buying decision.

Source: Statista

Majority Of Customers Will Not Use A Company If It Has Less Than A 4 Star Rating

This stat is one of lots of that show the value of online rankings. Now that news of client fulfillment travels this quick, keeping your clients delighted is more important than ever.

57 percent of customers have actually searched for companies with more than 4 stars in 2018, which is up from 48 percent in 2017.

11% looked just for organizations with a best five star ranking.

Source: Brightlocal

Customer Reviews On Items Are Relied On Nearly 12 Times More Than The Manufacturers' Descriptions

Word-of-mouth reviews are miles ahead of the makers' description. People trust other peoples viewpoints before they ever trust what the producer states. The reason, producers' descriptions are generally advertisements.

Source: Martech Zone

54% Of Americans Pay The Most Attention To The Typical Star Score Of A Local Company

The star score is the first thing consumers see. Still, users take note of other factors also, like the amount, recency, length, and sentiment of reviews. Each of these alone influences more than a 3rd of United States consumers.

Source: Statista

91% Of Businesses Think The Business's Star Rating Can Determine Whether They Win Or Lose A Possible Team Member

The 86% of businesses question the integrity of online reviews. However, they realize the massive effect user ratings have on their business. Undesirable consumer or employee reviews can affect 90% of job seekers.

Source: Career Arc

61% Of Regional Businesses Have A Typical Rating Of 4 To 5 Stars

Overall 2 out of 3 companies have excellent and awesome rankings. Just 5% of companies have a ranking listed below 3 stars.

Source: Brightlocal

Online Reviews Impact 67.7% Of Consumer Buying Decisions

More than two thirds of consumers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.

Source: Moz

The Majority Of Local Businesses Have An Average Of 39 Google Reviews

People like to share their experience after they've gone to a supplier. Online review trends show people choose to comment if they had a favorable experience, rather than a negative or average one.

Source: Brightlocal