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91% Of Millennials Have Faith In Online Reviews As Much As Family And Friends
Online review statistics position customers' reviews as the most trustworthy source of recommendations. Online reviews typically bring the same weight as suggestions from loved ones.
Source: Brightlocal
If A Company Handles Issues Quickly And Effectively, 95% Of Disappointed Consumers Will Return To A Company
Clients don't anticipate you to be perfect. They do expect you to resolve things when they go wrong. If there's nothing else a company can do to resolve a concern, a simple coupon can say "We are sorry" in a more attractive way.
Source: SocialMediaToday
70% Of Consumers Choose To Learn About A Business Via Articles And Reviews, Instead Of Ads
Advertisements are all well and good, but it's worth trying a different approach as well. Reviews are without a doubt the very best way to discover the truth about a product or service.
Source: Statuslabs
74% Of Regional Companies Have At Least One Google Review
A single review is far from enough to improve your site's SERP ranking.
Taking a look at online scores statistics, we found out that a company needs to have approximately 40 reviews before customers "Award" it with a star.
Source: Brightlocal
53% Of Consumers Expect Companies To Respond Within A Week To Unfavorable Reviews
Online review statistics show that 63% of client reviews go on without a reaction. That's regrettable, because those companies are losing consumers that way.
Source: Review Trackers
73% Of Consumers Believe Written Reviews Are More Important Than Star And Number Rankings
Online review statistics make it clear individuals aren't pleased with ratings alone.
Client reviews make the statistics appear more genuine which is what the prospective customers are searching for. Almost a third of customers state composed reviews are the only feature that makes them believe the sites' reviews are useful and appropriate.
Source: Fan and Fuel
One-half Of All Millennial's "Always" Read Online Reviews For Businesses
More youthful people know the worth of being informed. User-generated content has an indisputable influence on customers.
They will understand what they've been missing out on if businesses stop to consider the power of client reviews over millennials. Older people are different though, just 6% of people aged 55 or older read reviews.
Source: Brightlocal
54% Of Americans Pay The Most Attention To The Average Star Score Of A Local Company
The star rating is the first thing customers see. Still, users focus on other factors too, like the quantity, recency, length, and sentiment of reviews. Each of these alone affects more than a 3rd of American consumers.
Source: Statista
77% Of Clients Do Not Rely On Reviews That Are Older Than 3 Months
Consumers don't care how excellent your product or service was in the past. Due to the fact that they are relevant and fresh, is part of why online reviews matter.
Customers understand businesses lose their touch all the time, which is why the majority of them consider older reviews irrelevant.
It is for this reason that businesses should to be continuously asking for reviews.
Source: Statuslabs
86 Percent Of Customers Would Consider Composing A Review For A Business
Your customers are your most valuable resource, and it's not only because of the cash they invest at your business. If you provide an excellent experience, they will want to share it.
Source: Brightlocal
83% Of All Young Clients Were Asked To Submit A Review Recently
Of those asked, 80% of customers did submit a review. Overall, businesses have actually asked 66% of all clients to leave a review on their business.
Source: Brightlocal
90% Of Consumers Require Less Than 10 Reviews To Form A Viewpoint About A Business
You know what individuals say about first impressions?
Users get their impression of your businesses through reviews. Generally through less than 10 of them.
Think about asking your visitors to write one if you do not have reviews on your website.
Source: Martech Zone
Favorable Reviews Encourage 68 Percent Of Consumers To Use A Local Business
Given that the huge bulk of consumers read reviews, you'd want yours to be appealing to new customers? Keep them short, sweet and positive.
"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa
Source: Brightlocal