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91% Of Companies Think The Business's Star Rating Can Determine Whether They Win Or Lose A Prospective Employee
The 86% of businesses doubt the integrity of online reviews. Nonetheless, they understand the enormous impact user scores have on their business. Undesirable customer or staff member reviews can affect 90% of job seekers.
Source: Career Arc
If They Were Asked, 77% Of Consumers Would Post A Review
More than a 35% would post a review to advise others about their customer experience and 24% would rather direct their review to the company itself.
Over a 26% would want to leave a review to help other people with their decision making process.
Source: Podium
If It Has Less Than A 4 Star Rating, More Than Half Of Customers Won't Use A Business
This stat is among many that show the value of online rankings. Now that news of consumer fulfillment travels this fast, keeping your clients delighted is more important than ever.
57% of customers have looked for companies with more than four stars in 2018, which is up from 48% in 2017.
11 percent looked only for services with an ideal five star rating.
Source: Brightlocal
More Than 4 Negative Reviews About A Business Or Product May Reduce Sales By 70 Percent
One negative review suffices for 35% of a website's visitors to choose not to purchase. 3 negative reviews can cost a business 59% less sales.
Naturally, they can be compensated by the large variety of positive reviews you receive.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
89% Of Customers Read A Companies Reactions To Reviews
Not only do a lot of customers read the review replies, 30% of them hold them in high regard. Almost 96% read the reactions to their own reviews.
Source: Brightlocal
Just 6% Of Customers Don't Rely On Client Reviews At All
According to customer review statistics, a whopping 19 percent of customers constantly rely on online reviews and never a make a purchase without checking out reviews.
Source: Statista
89% Of Customers Choose To Read Reviews Using Their Smartphones
Be it through an app or a mobile browser, individuals prefer to read reviews on their mobile phones.
Source: Statista
A Single Business Review Can Raise Its Conversions By 10%
Online review statistics reveal user-generated material can do miracles in regards to conversions.
A single review can have an enormous impact on your business.
A hundred reviews can increase your conversion rates by as much as 37 percent. Two hundred can provide a mind-blowing 44% increase.
Source: RevLocal
United States Shoppers View "Product Performance" To Be The Most Helpful Detail In Product Reviews
They focus on different elements of the shopping experience when individuals read reviews. But according to online review statistics, 60% of them are most interested in the product's performance.
Customer satisfaction, product quality and quality over time are the next couple of factors to consider for more than 50% of US clients.
Source: Statista
Online Reviews Affect 67.7% Of Customer Buying Decisions
More than two thirds of buyers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.
Source: Moz
91% Of Millennials Depend On Online Reviews As Much As Family And Friends
Online review stats put clients' reviews as the most credible source of suggestions. Online reviews generally carry the same weight as recommendations from friends and family.
Source: Brightlocal
54% Of Americans Pay The Most Attention To The Typical Star Score Of A Local Business
The star score is the first thing customers see. Still, users take note of other elements too, like the amount, recency, length, and sentiment of reviews. Each of these alone affects more than a 3rd of United States consumers.
Source: Statista
Users Checking Out Reviews On A Mobile Device Are 127% Most Likely To Buy Than Desktop Users
Mobile users prefer to get things done faster. Purchasing decisions are made quickly.
Online reviews are clearly convincing, yet online marketers haven't always come to appreciate the power of them.
Source: Martech Zone
Reviews Posted On Twitter Can Help Boost Revenues By 6.46 Percent
Online review stats reveal that reviews shared on Twitter, do more to boost sales than those on any other social network.
Source: Yotpo