53% Of Customers Anticipate Companies To Reply Within A Week To Unfavorable Reviews

Online review stats clarify that 63% of client reviews go on without a reaction. That's too bad, due to the fact that those businesses are losing clients that way.

Source: Review Trackers

Just 44% Of Local Businesses Have Claimed Their Google My Business Listing

That's 56 percent of your competition that aren't benefiting from their listing.

While business listings on the significant review platforms are complimentary, a surprisingly low number of businesses really make use of them.

Although we now understand why consumer reviews are so effective, most businesses obviously do not.

Source: LsaInsider

83% Of All Young Clients Were Invited To Give A Review Recently

Of those asked, 80% of clients did submit a review. Overall, companies have asked 66% of all clients to submit a review on their company.

Source: Brightlocal

89% Of Customers Review A Companies Responses To Reviews

Not only do the majority of customers read the review replies, 30% of them hold them in high regard. Almost 96% read the feedback to their own reviews.

Source: Brightlocal

77% Of Users Do Not Trust Reviews That Are Older Than 3 Months

Clients don't care how good your service or product was in the past. Since they are fresh and relevant, is part of why online reviews matter.

Consumers know businesses lose their touch all the time, which is why most of them consider older reviews irrelevant.

It is for this reason that businesses need to be constantly asking for reviews.

Source: Statuslabs

60% Of Consumers Check Out Blog And Social Media Network Reviews On Their Mobile Phones Before Shopping

In-store purchasing is influenced substantially by blogs and reviews on social networks. With men being twice as likely to be influenced than ladies.

Reviews and rating stats show people value the viewpoint of peers more than any other content.

Source: Collective Bias

49% Of Consumers Consider The Number Of Online Reviews As A Necessary Consideration Of Their Buying Decision

Customers value not only the quality or nature of the reviews, but they consider their number and recency also.

The share of consumers, who pay attention to the number of reviews is presently at 46 percent.

Source: Brightlocal

More Than Four Negative Reviews About A Company Or Service May Reduce Sales By 70 Percent

One negative review is enough for 35 percent of a website's visitors to decide not to buy. 3 negative reviews can cost a business 59 percent fewer sales.

Of course, they can be compensated by the sheer variety of positive reviews you receive.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

52% Of Consumers Trust A Product More If It Has Unfavorable Reviews Also

We already touched upon the negative and positive reviews and their result on consumers. Nevertheless, all products have their faults, it raises red flags that possibly the reviews are phony if all of a products reviews are positive. People anticipate to see some unfavorable reviews.

Source: Capterra

70% Of Customers Choose To Discover A Business Through Articles And Reviews, Rather Than Advertisements

Advertisements are all well and good, however it's worth trying a different approach as well. Reviews are without a doubt the very best method to find the truth about a service or product.

Source: Statuslabs

30% Of Customers Feel Positive About A Business Which Responds To Online Reviews

Keeping in touch with your clients builds their trust. Even something like responding to their comments and reviews can make them feel valued.

As you might anticipate, clients who feel this way are going to spend more money with a business.

Source: Statuslabs

Online Reviews Affect 67.7% Of Consumer Buying Decisions

More than 2 thirds of consumers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.

Source: Moz

91% Of Businesses Believe The Company's Star Rating Can Determine Whether They Win Or Lose A Prospective Employee

The 86% of companies question the integrity of online reviews. However, they understand the huge impact user rankings have on their business. Unfavorable client or staff member reviews can influence 90% of job seekers.

Source: Career Arc

The Average Review Word Count Has Actually Become 65% Shorter Since 2010

Presently reviews are shorter, simpler, and more straight to the point. The length of a review in 2019 is comparable to that of tweet on twitter.

Source: Review Trackers

71% Of Millennials Browse Consumer Reviews Of Professional Services

More than half of all people in need of an expert service rely on online reviews.

According to online reviews data, 59% utilized online reviews to select a physician or a lawyer.

Young people (age 18-35) are even more likely to work with a professional based on online reviews. Only 19% of millennials will consider employing a lawyer without any.

Source: Thomson Reuters