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53% Of Americans Consider Item Reviews And Scores As The Most Crucial Part Of The Online Shopping Experience In 2018.
Today's shoppers are smart and want the very best bang for their dollar. It's not surprising that that they consider reading reviews as a big part of the buying decision.
Source: Statista
74 Percent Of Regional Companies Have At Least One Google Review
A single review is far from enough to enhance your site's SERP ranking.
Taking a look at online ratings stats, we learnt that a business needs to have an average of 40 reviews before customers "Award" it with a star.
Source: Brightlocal
53% Of Consumers Anticipate Companies To Respond Within A Week To Unfavorable Reviews
Online review stats show that 63% of customer reviews stay without a reaction. That's too bad, since those businesses are losing customers that way.
Source: Review Trackers
When Buying Home Electronics, 88% Of Americans Claimed That Product Reviews Were The Most Prominent Element
Statistics reveal that reviews were more helpful than Television advertisements at 37%, social networks at 23% and display ads at 49%.
Source: Statista
77% Of Clients Do Not Trust Reviews That Are Older Than 3 Months
Customers don't care how good your product or service was in the past. Part of why online reviews matter is since they are relevant and fresh.
Customers know businesses lose their touch all the time, which is why most of them consider older reviews unimportant.
It is for this reason that companies need to be constantly requesting reviews.
Source: Statuslabs
Since They Want To Buy A Service Or A Product And Desire To Get The Facts About The Businesses Products And Services, 82% Of Customers Check Out Review Sites.
Review websites are locations that customers go to get the facts about a item, business or service . Users come since they have currently formed a purchase decision. The bulk of them (89 percent) buy within a week of their visit. And 29 percent do so in 24 hours.
Source: RevLocal
89% Of Clients Review A Businesses Reactions To Reviews
Not only do a lot of consumers check out the review replies, 30% of them hold them in high regard. Nearly 96% read the responses to their own reviews.
Source: Brightlocal
71% Of Millennials Search Consumer Reviews Of Expert Services
More than half of all people in need of an expert service rely on online reviews.
According to online reviews data, 59% used online reviews to choose a legal representative or a physician.
Young people (age 18-35) are a lot more likely to employ an expert based upon online reviews. Just 19% of millennials will consider hiring an attorney without any.
Source: Thomson Reuters
95% Of Travelers Read Online Reviews Prior To Reserving Travel Services
Leisure and business tourists alike read reviews to form a viewpoint. Business tourists read an average of 5 reviews vs. 6-7 for leisure travelers. 59% of all travelers report that they check out reviews 'constantly' or 'extremely frequently'.
Source: Trust You
A One Star Boost In Score Can Result In A 5% To 9% Increase In Business Income
Businesses that treat consumers fairly generally succeed, review websites help make sure of that.
Source: Statuslabs
Many Popular Items Have An Average Ranking Of 4.2 To 4.7
You can't make everybody happy, which is why perfect 5 star rankings are suspicious. That's why it is abnormal to get perfect 5 star ratings.
According to customer rating statistics, conversion rates begin to decrease as ratings rise above 4.7.
Source: Spiegel Research Center