53% Of Customers Anticipate Companies To Answer Back Within A Week To Negative Reviews

Online review stats show that 63% of customer reviews remain without a response. That's regrettable, because those companies are losing customers that way.

Source: Review Trackers

Over Half Of Customers Won't Use A Business If It Has Less Than A 4 Star Score

This stat is one of numerous that highlight the importance of online scores. Now that news of consumer satisfaction travels this quick, keeping your consumers delighted is more vital than ever.

57% of consumers have looked for business with more than four stars in 2018, which is up from 48% in 2017.

11% looked only for organizations with a best five star rating.

Source: Brightlocal

US Buyers Regard "Product Performance" To Be The Most Valuable Info In Product Reviews

When individuals check out reviews, they focus on different aspects of the shopping experience. But according to online review stats, 60% of them are most thinking about the item's performance.

Customer satisfaction, product quality and quality over time are the next couple of considerations for more than 50% of American clients.

Source: Statista

Fifty Percent Of All Of The Millennial's "Always" Read Online Reviews For Companies

Younger people understand the worth of being informed. User-generated content has an unassailable influence on consumers.

If businesses stop to consider the power of client reviews over millennials, they will realize what they've been missing out on. Older people are different though, just 6% of people aged 55 or older check out reviews.

Source: Brightlocal

98 Percent Of Yelp's Browsers Purchased From A Business They Found On The Site

Usually, 142 million consumers go to Yelp every month. If you haven't claimed your totally free Yelp business page, this is as good a time as any.

Source: RevLocal

67% Of Consumers Claim Reviews Are A "Very Important" Factor When Selecting A Service Provider

When clients need to pick a service provider, reviews have an enormous impact on their decision.

Source: DemandGenReport

Software Application Reviews Influence Over 98 Percent Of All Buyers

18 percent of software buyers consider reviews to be a vital factor in the purchase process. Software reviews have no impact whatsoever on just 2 percent of consumers. Two thirds of them read more than six reviews to decide and 14 percent of them read more than 20 reviews.

Source: Capterra

Just 44% Of Local Companies Have Claimed Their Google My Business Listing

That's 56% of your competition that aren't taking advantage of their listing.

While business listings on the significant review platforms are totally free, a remarkably low number of businesses actually utilize them.

Although we now know why client reviews are so powerful, a lot of businesses obviously don't.

Source: LsaInsider

54% Of Americans Pay The Most Attention To The Typical Star Score Of A Local Organization

The star rating is the first thing consumers see. Still, users take notice of other factors too, like the quantity, recency, length, and belief of reviews. Each of these alone affects more than a third of United States customers.

Source: Statista

91% Of Businesses Believe The Business's Star Rating Can Determine Whether They Win Or Lose A Possible Team Member

The 86% of businesses doubt the integrity of online reviews. Nevertheless, they realize the huge impact user rankings have on their business. Undesirable consumer or employee reviews can affect 90% of job seekers.

Source: Career Arc

60 Percent Of Customers Check Out Blog And Social Media Reviews On Their Mobile Devices Prior To Shopping

In-store purchasing is influenced significantly by blogs and reviews on social networks. With men being twice as likely to be affected than women.

Reviews and score statistics show individuals value the viewpoint of peers more than any other material.

Source: Collective Bias

The Average Review Word Count Has Actually Become 65% Much Shorter Since 2010

Now a days reviews are shorter, simpler, and more straight to the point. The word count of a review in 2019 is typical to that of a tweet.

Source: Review Trackers

Reviews Are The Third Most Influential Ranking Aspect For Google's Local 3 Pack

Review signals (quantity, diversity, etc.) account for 15.44% of Google's algorithm for local ranking.

Google My Business signals, like proximity and keywords account for 25.12%, and link signals at 16.53%, are more important than reviews as far as ranking factors go for the local 3 pack.

Source: Moz

82% Of Customers Go To Review Sites Because They Wish To Buy A Product Or A Service And Want To Get The Facts About The Businesses Services And Products.

Users come since they have currently formed a buying decision. The majority of them (89 percent) purchase within a week of their visit.

Source: RevLocal

63.6 Percent Of Consumers Visit Google To Look For Reviews Of A Business

Thinking about the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come 2nd and third, leaving Facebook (23%) behind.

These online review stats reveal the basic appeal of a site can just go so far when it comes to trust.

Source: Review Trackers