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Online Product Reviews About A Product Can Raise Its Conversion Rate By An Unprecedented 270 Percent
User review stats reveal the purchase possibility for an item with 5 reviews is 270 percent higher than the very same item without reviews.
Source: Spiegel Research Center
95% Of Disappointed Consumers Will Return To A Company If A Company Deals With Problems Rapidly And Efficiently
Customers do not anticipate you to be perfect. When things go wrong, they do anticipate you to take care of things. If there is nothing else a business can do to solve a problem, a simple coupon can say "We are sorry" in a more attractive way.
Source: SocialMediaToday
89% Of Consumers Browse A Companies Feedback To Reviews
Not only do the majority of shoppers check out the review replies, 30% of them highly value them. Nearly 96% read the responses to their own reviews.
Source: Brightlocal
Facebook Reviews Affect More Than 50 Percent Of Customers' Purchasing Decisions
Facebook is currently the most popular social network which can also influence our buying decisions.
According to social media reviews stats, Facebook affects over half of users' purchase decisions.
Facebook reviews stats expose that 4 out of 5 users are more likely to trust a local business if it has positive reviews.
Source: RevLocal
83% Of All Younger People Were Asked To Post A Review Recently
Of those invited, 80% of clients did give a review. Overall, businesses have actually asked 66% of all consumers to post a review on their company.
Source: Brightlocal
30% Of Consumers Feel Comfortable With A Business Which Reacts To Online Reviews
Corresponding with your clients develops trust. Even something easy like reacting to their reviews and remarks can make them feel valued.
As you may anticipate, clients who feel this way are happy to spend more cash with a company.
Source: Statuslabs
Buyers Reading Reviews On A Mobile Device Are 127% More Likely To Make A Purchase Than Desktop Users
Mobile users prefer to get things done much faster. Buying decisions are made quickly.
Online reviews are obviously convincing, yet online marketers haven't necessarily come to value the power of them.
Source: Martech Zone
A One Star Increase In Rating Can Cause A 5% To 9% Boost In Business Earnings
Businesses that treat customers fairly usually prosper, review sites help make certain of that.
Source: Statuslabs
70 Percent Of Customers Prefer To Discover A Business By Means Of Reviews And Posts, Instead Of Ads
Advertisements are all well and good, but it's worth trying a different approach as well. Reviews are without a doubt the best way to find the truth about a service or product.
Source: Statuslabs
More Than Four Negative Reviews About A Company Or Service May Decrease Sales By 70 Percent
One negative review suffices for 35 percent of a site's visitors to choose not to buy. 3 negative reviews can cost a business 59 percent fewer sales.
Of course, they can be compensated by the sheer variety of positive reviews you get.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
American Buyers Consider "Product Performance" To Be The Most Valuable Detail In Product Reviews
They focus on various aspects of the shopping experience when individuals read reviews. But according to online review stats, 60% of them are most thinking about the product's performance.
Customer satisfaction, product quality and quality over time are the next few considerations for more than 50% of US customers.
Source: Statista