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72% Of Clients Will Not Take Action Before They Read Some Reviews
Regardless of how enticing your marketing is, you still need client reviews. There's no way around it. Consumers are still going to hear you out, but they rely on other people more.
Source: My Testimonial Engine
91% Of Millennials Have Confidence In Online Reviews As Much As Loved Ones
Online review stats position consumers' reviews as the most trustworthy source of suggestions. Online reviews typically carry the very same weight as suggestions from family and friends.
Source: Brightlocal
Almost All Customers, Who Use Online Reviews, Read Them Very Early In The Purchasing Process
Let's say you wish to purchase a brand-new vehicle and there are numerous models which fit your requirements. How do you select the very best one for you? Well, you read online reviews.
With the help of other customers, you manage to select a model that works for you. That's how positive reviews convert consumers into customers.
Source: Consumer Affairs
53% Of Americans Consider Item Reviews And Ratings As The Most Vital Part Of Online Shopping.
Today's shoppers are wary and desire the best bang for their buck. It's not surprising that that they consider checking out reviews as a big part of the purchasing decision.
Source: Statista
71% Of Millennials Search Consumer Reviews Of Professional Services
More than half of all people in need of a professional service turn to online reviews.
According to online reviews statistics, 59% used online reviews to pick a physician or a legal representative.
Young people (age 18-35) are a lot more inclined to work with an expert based upon online reviews. Just 19% of millennials will consider hiring an attorney without any.
Source: Thomson Reuters
If It Has Less Than A 4 Star Rating, More Than Half Of Consumers Will Not Use A Business
This stat is among numerous that show the value of online scores. Now that news of client fulfillment travels this fast, keeping your customers happy is more vital than ever.
57 percent of customers have actually looked for business with more than 4 stars in 2018, which is up from 48 percent in 2017.
11% looked just for services with an ideal five star ranking.
Source: Brightlocal
30% Of Consumers Feel Positive About A Business Which Answers Online Reviews
Corresponding with your consumers establishes trust. Even something easy like reacting to their reviews and comments can make them feel valued.
As you might anticipate, customers who feel this way are going to spend more money with a company.
Source: Statuslabs
Only 6 Percent Of Customers Don't Rely On Client Reviews At All
According to client review statistics, a whopping 19% of customers always rely on online reviews and never ever a purchase without reading reviews first.
Source: Statista
More Than 4 Negative Reviews About A Company Or Service May Decrease Sales By 70%
One negative review is enough for 35% of a site's visitors to choose not to purchase. Three negative reviews can cost a business 59% less sales.
Obviously, they can be compensated by the large variety of positive reviews you get.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
60% Of Customers Consult Blog And Social Media Reviews On Their Mobile Devices Before Shopping
In-store purchasing is affected substantially by blogs and reviews on social media. With males being two times as likely to be affected than women.
Reviews and ranking statistics show individuals value the opinion of peers more than any other material.
Source: Collective Bias
Reviews Published On Twitter Can Help Grow Online Sales By 6.46 Percent
Online review stats reveal that reviews shared on Twitter, do more to grow sales than those on any other social media platform.
Source: Yotpo
54% Of Americans Pay The Most Attention To The Typical Star Rating Of A Local Organization
The star rating is the first thing customers see. Still, users pay attention to other factors also, like the amount, recency, length, and belief of reviews. Each of these alone influences more than a 3rd of USA consumers.
Source: Statista