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61 Percent Of Regional Businesses Have A Typical Score Of 4 Or 5 Stars
Typically two-thirds of companies have great and awesome ratings. Just 5% of businesses have a score listed below 3 stars.
Source: Brightlocal
83% Of All Younger Customers Were Asked To Give A Review Recently
Of those invited, 80% of customers did submit a review. In general, businesses have asked 66% of all clients to submit a review on their business.
Source: Brightlocal
53% Of Customers Expect Businesses To Reply Within A Week To Unfavorable Reviews
Online review stats reveal that 63% of consumer reviews remain without a reaction. That's too bad, because those companies are losing consumers that way.
Source: Review Trackers
88% Of Americans Stated That Product Reviews Were The Most Prominent Factor When Buying Home Electronics
Data reveal that reviews were more beneficial than Television advertisements at 37%, social media at 23% and display advertisements at 49%.
Source: Statista
67% Of Customers Suggest Reviews Are A "Extremely Crucial" Factor When Picking A Solution Provider
Reviews have an enormous effect on their decision when customers have to pick a solution provider.
Source: DemandGenReport
63.6 Percent Of Customers Visit Google To Look For Reviews Of A Business
Considering the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come 2nd and 3rd, leaving Facebook (23%) at the end.
These online review statistics show the general popularity of a website can just presume when it comes to trust.
Source: Review Trackers
89% Of Consumers Read A Businesses Reactions To Reviews
Not only do most shoppers check out the review replies, 30% of them hold them in high regard. Practically 96% read the replies to their own reviews.
Source: Brightlocal
86 Percent Of Customers Would Think About Composing A Review For A Business
Your clients are your most important resource, and it's not just because of the money they spend at your business. They will be prepared to share it if you give them an excellent experience.
Source: Brightlocal
77% Of Users Don't Trust Reviews That Are Older Than 3 Months
Customers don't care how good your service or product was in the past. Since they are fresh and relevant, is part of why online reviews matter.
Consumers know businesses lose their touch all the time, which is why the majority of them regard older reviews unimportant.
It is for this reason that companies should to be continuously requesting reviews.
Source: Statuslabs
A One Star Boost In Score Can Cause A 5% To 9% Boost In Business Earnings
Businesses that treat clients honorably typically prosper, review websites help make sure of that.
Source: Statuslabs
More Than 4 Negative Reviews About A Business Or Product May Reduce Sales By 70 Percent
One negative review is enough for 35 percent of a site's visitors to choose not to buy. 3 negative reviews can cost a business 59 percent fewer sales.
Of course, they can be compensated by the large number of positive reviews you get.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
Facebook Reviews Affect More Than 50% Of Customers' Buying Decisions
Facebook is currently the most popular social network which can also affect our purchasing decisions.
According to social reviews statistics, Facebook affects more than half of users' purchase decisions.
Facebook reviews statistics expose that 4 out of five users are most likely to trust a local business if it has favorable reviews.
Source: RevLocal