53% Of Customers Anticipate Businesses To Answer Back Within A Week To Negative Reviews

Online review statistics prove that 63% of consumer reviews remain without a reaction. That's regrettable, since those companies are losing consumers that way.

Source: Review Trackers

Unfavorable Reviews Can Improve Conversion By Up To 85 Percent

It sounds crazy, but negative reviews can be a positive driver for users to spend more time on your website. According to online review stats, individuals spend more than 5 times as long on a website when they check out negative reviews.

More than two thirds of users trust reviews more when there are a mix of positives and negatives. An overwhelming 95 percent suspect censorship or faked reviews if there aren't any unfavorable ones.

Source: Reevoo

Reviews Are The 3rd Most Prominent Ranking Factor For Google's Local 3 Pack

Review signals (amount, diversity, and so on) account for 15.44% of Google's algorithm for local ranking.

Just Google My Business signals, like proximity and keywords represent 25.12%, and link signals at 16.53%, are more important than reviews as far as ranking elements go for the local 3 pack.

Source: Moz

60 Percent Of Customers Check Out Blog And Social Media Network Reviews On Their Cell Phones Prior To Shopping

In-store purchasing is affected substantially by blogs and reviews on social media. With men being twice as likely to be affected than women.

Reviews and score stats show people value the opinion of peers more than any other material.

Source: Collective Bias

If A Company Takes Care Of Issues Rapidly And Efficiently, 95% Of Dissatisfied Consumers Will Return To A Business

Consumers do not anticipate you to be perfect. When things go wrong, they do expect you to remedy things. If there is nothing else a company can do to fix a problem, a simple coupon can say "We're sorry" in a more appealing way.

Source: SocialMediaToday

49% Of Consumers Consider The Number Of Online Reviews As A Vital Factor In Their Purchasing Decision

Customers value not only the quality or nature of the reviews, however they consider their number and recency too.

The share of customers, who focus on the number of reviews is presently at 46 percent.

Source: Brightlocal

Almost All Customers, Who Use Online Reviews, Read Them Early On In The Purchasing Process

Let's say you want to buy a new automobile and there are several models which fit your criteria. How do you choose the very best one for you? Well, you read the reviews.

With the help of other consumers, you manage to select a model that works for you. That's how favorable reviews transform customers into clients.

Source: Consumer Affairs

61% Of Local Businesses Have A Typical Score Of 4 To 5 Stars

Overall two thirds of businesses have outstanding and great ratings. Only 5% of businesses have a ranking listed below three stars.

Source: Brightlocal

72% Of Consumers Will Not Take Action Before They Read Some Reviews

Regardless of how alluring your marketing is, you still require consumer reviews. There is no skirting around it. Customers are still willing to hear you out, however they trust other people more.

Source: My Testimonial Engine

Users Checking Out Reviews On A Mobile Phone Are 127 Percent Most Likely To Buy Than Desktop Users

Mobile users prefer to get things done much faster. Therefore, buying choices are made rapidly.

Online reviews are certainly convincing, yet marketers haven't necessarily come to appreciate the power of them.

Source: Martech Zone

86 Percent Of Consumers Would Think About Composing A Review For A Business

Your consumers are your most valuable resource, and it's not just because of the cash they spend at your business. If you provide an excellent experience, they will want to share it.

Source: Brightlocal

Online Product Reviews About A Product Can Amplify Its Conversion Rate By A Whopping 270%

User review statistics reveal the purchase possibility for an item with five reviews is 270 percent higher than the exact same product without reviews.

Source: Spiegel Research Center