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53% Of Consumers Expect Companies To Reply Within A Week To Negative Reviews
Online review stats prove that 63% of client reviews remain without a response. That's too bad, because those businesses are losing customers that way.
Source: Review Trackers
53% Of Americans Consider Item Reviews And Scores As The Most Crucial Part Of Online Shopping.
Today's buyers are smart and want the very best bang for their dollar. It's no wonder that they consider reading reviews as a huge part of the buying decision.
Source: Statista
91% Of Millennials Turn To Online Reviews As Much As Family And Friends
Online review stats put consumers' reviews as the most credible source of recommendations. Online reviews usually bring the very same weight as suggestions from family and friends.
Source: Brightlocal
15% Of Customers Do Not Trust Businesses Without Online Reviews
No trust means no interactions. 15% of prospective consumers will not even consider doing business with a business they can't find opinions about.
Source: Statuslabs
83% Of Customers Don't Rely On Advertising
The traditional channels to reach consumers aren't as prominent as they utilized to be. Many users who no longer trust advertisements choose to focus on customers' suggestions online.
Source: Statuslabs
Customers Could Spend 31% More With A Business That Has Great Reviews
Pay attention to this fact. The better other users explain your services or product, the more money you can charge and consumer review stats reveal to us exactly how much more.
Source: Martech Zone
Online Reviews Impact 67.7% Of Consumer Purchasing Decisions
More than two-thirds of customers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.
Source: Moz
83% Of All Younger Buyers Were Asked To Leave A Review Recently
Of those asked, 80% of customers did give a review. Overall, companies have actually asked 66% of all customers to submit a review on their business.
Source: Brightlocal
89% Of Customers Read A Companies Feedback To Reviews
Not only do a lot of consumers check out the review replies, 30% of them value them highly. Practically 96% read the reactions to their own reviews.
Source: Brightlocal
United States Consumers View "Product Performance" To Be The Most Helpful Information In Product Reviews
When individuals read reviews, they concentrate on different aspects of the shopping experience. However according to online review statistics, 60% of them are most thinking about the product's performance.
Customer satisfaction, product quality and quality with time are the next few considerations for more than 50% of US customers.
Source: Statista
Over Half Of Clients Aged 25 To 34 Submitted Reviews
According to Statista, the younger generations are surprisingly the more vocal ones.
Source: Statista
60 Percent Of Consumers Seek Advice From Blog And Social Network Reviews On Their Mobile Devices Prior To Shopping
In-store purchasing is affected substantially by blogs and reviews on social networks. With men being two times as likely to be influenced than women.
Reviews and ranking data show individuals value the viewpoint of peers more than any other content.
Source: Collective Bias