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30% Of Customers Feel Comfortable With A Company Which Answers Online Reviews
Keeping in touch with your clients develops trust. Even something as basic as reacting to their comments and reviews can make them feel appreciated.
As you might expect, customers who feel this way are happy to invest more money with a business.
Source: Statuslabs
64 Percent Of Americans Concur That User-generated Content (client Reviews) Improved Their Shopping Experience In 2017
30% of customers who check out client reviews, concur that it increases their purchasing confidence.
Businesses use the reviews to enhance their services and products.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
Reviews Are The Most Vital Part Of The Purchase Decision For Over 90% Of United States Clients
24% of US buyers consider reviews as 'very influential'.
To highlight the importance of online reviews and ratings, did you know that 81% of customers will pay more for an item with reviews and those exact same clients are also happy to accept slower shipping times for such items.
Source: Turntonetworks
Reviews Posted On Twitter Can Help Boost Sales By 6.46%
Online review statistics show that reviews shared on Twitter, do more to grow sales than those on any other social media platform.
Source: Yotpo
74 Percent Of Local Companies Have At Least 1 Google Review
A single review is far from sufficient to improve your website's SERP ranking.
Looking at online ratings statistics, we found out that a business requires to have an average of 40 reviews before clients "Award" it with a star.
Source: Brightlocal
89% Of Consumers Browse A Businesses Reactions To Reviews
Not only do the majority of consumers check out the review replies, 30% of them hold them in high regard. Almost 96% read the feedback to their own reviews.
Source: Brightlocal
More Than Half Of Consumers Won't Use A Company If It Has Less Than A 4 Star Ranking
This stat is among numerous that highlight the importance of online scores. Now that news of customer complete satisfaction travels this quick, keeping your customers delighted is more important than ever.
57% of customers have searched for business with more than 4 stars in 2018, which is up from 48% in 2017.
11 percent looked just for services with a best five star ranking.
Source: Brightlocal
71% Of Millennials Search Consumer Reviews Of Expert Services
Over half of all people in need of a professional service turn to online reviews.
According to online reviews data, 59% utilized online reviews to select a medical professional or a legal representative.
Young people (age 18-35) are even more likely to employ an expert based upon online reviews. Only 19% of millennials will think about employing a legal representative without any.
Source: Thomson Reuters
88% Of Americans Stated That Product Reviews Were The Most Prominent Factor When Buying Home Electronic Devices
Data reveal that reviews were more successful than Television advertisements at 37%, social networks at 23% and display ads at 49%.
Source: Statista
91% Of Millennials Trust Online Reviews As Much As Family And Friends
Online review statistics put consumers' reviews as the most reliable source of recommendations. Online reviews normally bring the very same weight as suggestions from friends and family.
Source: Brightlocal
The Average Review Length Has Gotten 65% Much Shorter Since 2010
Nowadays reviews are much shorter, simpler, and more straight to the point. The length of a review in 2019 is proportionate to that of a tweet.
Source: Review Trackers
60 Percent Of Consumers Check Out Blog And Social Media Network Reviews On Their Mobile Phones Prior To Shopping
In-store purchasing is influenced considerably by blogs and reviews on social media. With males being two times as likely to be influenced than women.
Reviews and ranking data show people value the viewpoint of peers more than any other content.
Source: Collective Bias
Reviews Are The Third Most Influential Ranking Aspect For Google's Local 3 Pack
Review signals (quantity, diversity, and so on) account for 15.44% of Google's algorithm for local ranking.
Only Google My Business signals, like distance and keywords account for 25.12%, and link signals at 16.53%, are more vital than reviews as far as ranking elements go for the local 3 pack.
Source: Moz
82% Of Customers Go To Review Websites Since They Wish To Purchase A Service Or A Product And Wish To Get The Truth About Business Services And Products.
Review websites are locations that people go to get the truth about a item, business or service . Users come due to the fact that they have already formed a purchase decision. The bulk of them (89 percent) purchase within a week of their visit. And 29% do so in 24 hours.
Source: RevLocal