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30% Of Consumers Feel Positive About A Company Which Answers Online Reviews
Staying connected with your clients develops trust. Even something as basic as reacting to their reviews and remarks can make them feel appreciated.
As you may anticipate, clients who feel this way are happy to invest more money with a business.
Source: Statuslabs
89% Of Customers Review A Businesses Feedback To Reviews
Not only do most customers read the review replies, 30% of them hold them in high regard. Practically 96% read the responses to their own reviews.
Source: Brightlocal
53% Of Americans Consider Product Reviews And Ratings As The Most Important Part Of The Online Shopping Experience In 2018.
Today's buyers are smart and desire the very best bang for their dollar. It's no wonder that they consider checking out reviews as a big part of the buying decision.
Source: Statista
Reviews Are The Most Important Part Of The Purchase Choice For Over 90% Of USA Clients
24% of US consumers consider reviews as 'extremely influential'.
To show the value of online reviews and ratings, did you understand that 81 percent of customers will pay more for a product with reviews and those exact same consumers are likewise happy to accept slower shipping times for such products.
Source: Turntonetworks
The Average Review Length Has Gotten 65% Shorter Since 2010
In recent years reviews are much shorter, easier, and more straight to the point. The length of a review in 2019 is equivalent to that of a tweet.
Source: Review Trackers
89% Of Individuals Like To Read Reviews Using Their Mobile Phones
Be it via an app or a mobile web browser, individuals choose to read reviews on their mobile phones.
Source: Statista
67% Of Customers Report Reviews Are A "Very Important" Factor When Choosing A Service Provider
When clients have to choose a service provider, reviews have a massive influence on their decision.
Source: DemandGenReport
86% Of Consumers Would Consider Composing A Review For A Business
Your clients are your most valuable resource, and it's not just because of the money they invest at your business. If you give them an excellent experience, they will want to share it.
Source: Brightlocal
98% Of Yelp's Site Visitors Purchased From A Business They Discovered On The Site
Generally, 142 million customers visit Yelp every month. If you have not claimed your complimentary Yelp business page, this is as good a time as any.
Source: RevLocal
60% Of Customers Seek Advice From Blog And Social Network Reviews On Their Mobile Phones Prior To Shopping
In-store purchasing is affected substantially by blogs and reviews on social media. With males being two times as likely to be influenced than ladies.
Reviews and rating data reveal people value the viewpoint of peers more than any other material.
Source: Collective Bias
64% Of Americans Agree That User-generated Content (consumer Reviews) Enhanced Their Shopping Experience In 2017
30 percent of consumers who read customer reviews, concur that it increases their purchasing confidence.
Companies use the reviews to improve their services and products.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
74 Percent Of Local Companies Have At A Minimum, 1 Google Review
A single review is far from adequate to enhance your website's SERP ranking.
Looking at online ratings stats, we learnt that a company needs to have a minimum of 40 reviews before people "Award" it with a star.
Source: Brightlocal
83% Of Clients Don't Trust Advertising
The traditional channels to reach customers aren't as prominent as they used to be. A lot of users who no longer trust ads choose to pay attention to customers' suggestions online.
Source: Statuslabs