89% Of Consumers Review A Companies Reactions To Reviews

Not only do the majority of clients read the review replies, 30% of them value them highly. Almost 96% read the responses to their own reviews.

Source: Brightlocal

71% Of Millennials Search Customer Reviews Of Expert Services

More than half of all people in need of a professional service rely on online reviews.

According to online reviews stats, 59% used online reviews to select a lawyer or a physician.

Younger people (age 18-35) are even more inclined to hire a professional based upon online reviews. Only 19% of millennials will consider employing a legal representative without any.

Source: Thomson Reuters

If A Business Deals With Issues Rapidly And Effectively, 95% Of Unhappy Clients Will Go Back To A Company

Consumers don't anticipate you to be perfect. When things go wrong, they do expect you to resolve things. If there is nothing else a company can do to solve a problem, a simple coupon can say "We are sorry" in a more enticing way.

Source: SocialMediaToday

70% Of Customers Need To Read At Least 4 Reviews Before They Can Rely On A Business

4 reviews may be too few. Many people read many more reviews to get a clear view of how business is really doing. Don't depend on that statistic alone.

Source: Brightlocal

30% Of Customers Feel Favorable To A Business Which Answers Online Reviews

Staying connected with your clients establishes trust. Even something as basic as responding to their comments and reviews can make them feel valued.

As you might expect, clients who feel this way are ready to spend more cash with a company.

Source: Statuslabs

Many Local Businesses Have Approximately 39 Google Reviews

People like to share their experience after they've visited a vendor. Online review trends show individuals choose to comment if they had a positive experience, rather than a average or negative one.

Source: Brightlocal

64 Percent Of Americans Agree That User-generated Content (consumer Reviews) Enhanced Their Shopping Experience In 2017

30% of customers who check out customer reviews, agree that it increases their buying confidence.

Organizations utilize the reviews to improve their products and services.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

Reviews Are The Most Crucial Part Of The Purchase Choice For Over 90% Of US Consumers

24% of US buyers consider reviews as 'very influential'.

To show the value of online reviews and scores, did you know that 81% of consumers will pay more for a product with reviews and those very same clients are also ready to accept slower shipping times for such items.

Source: Turntonetworks

74% Of Local Businesses Have At A Minimum, One Google Review

One review is far from enough to improve your website's SERP ranking.

Taking a look at online rankings statistics, we learnt that a company needs to have at least 40 reviews before consumers "Award" it with a star.

Source: Brightlocal

77% Of Users Don't Rely On Reviews That Are Older Than 3 Months

Clients don't care how great your service or product was in the past. Since they are relevant and fresh, is part of why online reviews matter.

Customers know businesses lose their touch all the time, which is why the majority of them consider older reviews unimportant.

It is for this reason that companies should to be constantly asking for reviews.

Source: Statuslabs

95 Percent Of Travelers Check Out Online Reviews Prior To Booking Travel Services

Leisure and business tourists alike check out reviews to form a viewpoint. Business travelers read an average of 5 reviews vs. 6-7 for leisure travelers. 59% of all tourists report that they read reviews 'constantly' or 'extremely often'.

Source: Trust You

When Purchasing Home Electronic Devices, 88% Of Americans Claimed That Product Reviews Were The Most Influential Element

Statistics reveal that reviews were more effective than Television advertisements at 37%, social media at 23% and display ads at 49%.

Source: Statista

88% Of Executives Judge Reputation Risk As A Top Business Issue

Reputation management stats suggest a company's reputation doesn't impact just the customers. Prospective team members likewise take a look at scores and take a look at reviews.

Source: Deloitte

89% Of Customers Choose To Read Reviews Using Their Cell Phones

Be it through an app or a mobile internet browser, consumers choose to read reviews on their mobile phones.

Source: Statista

72 Percent Of Customers Won't Take Action Before They Read Some Reviews

No matter how tempting your marketing is, you still require consumer reviews. There is no skirting around it. Clients are still going to hear you out, however they rely on other individuals more.

Source: My Testimonial Engine

The Majority Of People Aged 25 To 34 Submitted Reviews

According to Statista, the more youthful generations are unsurprisingly the more vocal ones.

Source: Statista