88% Of Executives View Reputation Risk As A Top Business Problem

Reputation management stats suggest a business's reputation doesn't impact simply the clients. Prospective team members also look at scores and read reviews.

Source: Deloitte

49 Percent Of Consumers Consider The Quantity Of Online Reviews As An Important Consideration Of Their Purchasing Decision

Customers value not only the quality or nature of the reviews, however they consider their number and recency as well.

The share of consumers, who take notice of the variety of reviews is presently at 46%.

Source: Brightlocal

95 Percent Of Travelers Check Out Online Reviews Prior To Booking Travel Services

Leisure and business travelers alike read reviews to form an opinion. Business travelers check out an average of 5 reviews vs. 6-7 for leisure travelers. 59percent of all tourists report that they read reviews 'always' or 'extremely often'.

Source: Trust You

89% Of Customers Like To Read Reviews On Their Mobile Phones

Be it by means of an app or a mobile internet browser, people prefer to read reviews on their mobile devices.

Source: Statista

Only 6 Percent Of Consumers Don't Trust Customer Reviews At All

According to customer review stats, a massive 19% of consumers always trust online reviews and never ever a make a purchase without checking out reviews.

Source: Statista

30% Of Customers Feel Positive About A Business Which Answers Online Reviews

Staying connected with your customers creates trust. Even something as basic as responding to their remarks and reviews can make them feel appreciated.

As you might anticipate, clients who feel this way are ready to spend more money with a business.

Source: Statuslabs

52% Of Consumers Trust A Product More If It Has Unfavorable Reviews Also

We already touched upon the negative and positive reviews and their result on customers. Nevertheless, all products have their faults, it raises red flags that maybe the reviews are phony if all of a products reviews are favorable. Consumers anticipate to see some unfavorable reviews.

Source: Capterra

The Majority Of Best Selling Products Have A Typical Score Of 4.2 To 4.7

You can't make everyone pleased, which is why perfect 5 star scores are suspicious. Someone always has a little bit of a gripe. That's why it is abnormal to get perfect 5 star rankings. In some cases a lower rating really helps your overall rating.

According to client rating statistics, conversion rates start to reduce as scores rise above 4.7.

Source: Spiegel Research Center

Almost All Customers, Who Use Online Reviews, Read Them Early On In The Purchasing Process

Let's say you wish to purchase a brand-new automobile and there are several models which fit your criteria. How do you select the best one for you? Well, you read online reviews.

With the help of other people, you quickly choose one that works for you. That's how positive reviews convert customers into customers.

Source: Consumer Affairs

If It Has Less Than A 4 Star Ranking, More Than Half Of Consumers Won't Utilize A Business

This stat is one of lots of that highlight the value of online rankings. Now that news of consumer satisfaction travels this fast, keeping your clients pleased is more important than ever.

57 percent of consumers have actually searched for business with more than 4 stars in 2018, which is up from 48% in 2017.

11 percent looked just for companies with an ideal five star score.

Source: Brightlocal

A Single Business Review Can Raise Its Conversions By 10 Percent

Online review stats show user-generated material can do wonders in terms of conversions.

A single review can have a massive impact on your business.

A hundred reviews can raise your conversion rates by as much as 37%. Two hundred can offer an astonishing 44 percent increase.

Source: RevLocal

77% Of Individuals Do Not Rely On Reviews That Are Older Than 3 Months

Customers don't care how good your service or product was in the past. Due to the fact that they are relevant and fresh, is part of why online reviews matter.

Consumers know businesses lose their touch all the time, which is why most of them consider older reviews irrelevant.

It is for this reason that companies ought to be constantly asking for reviews.

Source: Statuslabs

More Than Four Negative Reviews About A Business Or Product Might Decrease Sales By 70 Percent

One negative review is enough for 35% of a website's visitors to decide not to buy. Three negative reviews can cost a business 59% fewer sales.

Obviously, they can be compensated by the large number of positive reviews you get.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

73 Percent Of Customers Think Written Reviews Are More Crucial Than Star And Number Ratings

Online review data make it clear individuals aren't pleased with scores alone.

Written reviews make the statistics appear more authentic which is what the would-be customers are trying to find. Practically a third of customers say composed reviews are the only function that makes them think the sites' reviews are beneficial and pertinent.

Source: Fan and Fuel