95% Of Disappointed Clients Will Go Back To A Company If A Company Takes Care Of Issues Rapidly And Effectively

Customers do not anticipate you to be perfect. They do anticipate you to deal with things when they go wrong. If there's absolutely nothing else a company can do to resolve a concern, a simple coupon can say "We are sorry" in a more attractive way.

Source: SocialMediaToday

Consumer Reviews On Items Are Relied On Practically 12 Times More Than The Makers' Descriptions

Word-of-mouth reviews are miles ahead of the manufacturers' description. Individuals trust other individuals opinions before they ever trust what the manufacturer states. The reason, manufacturers' descriptions are essentially advertisements.

Source: Martech Zone

88% Of Executives Consider Reputation Risk As A Leading Business Issue

Reputation management stats show a company's reputation doesn't impact just the customers. Potential employees also look at scores and take a look at reviews.

Source: Deloitte

A One Star Increase In Ranking Can Cause A 5% To 9% Boost In Business Income

Businesses that treat clients well generally prosper, review websites help make certain of that.

Source: Statuslabs

If They Were Asked, 77% Of Clients Would Definitely Post A Review

More than a 35% would leave a review to inform others about their customer encounter and 24% would probably direct their review to the business itself.

Over a 26% would want to give a review to help other people with their decision making process.

Source: Podium

49% Of Customers Consider The Quantity Of Online Reviews As A Necessary Factor In Their Buying Decision

Consumers value not just the quality or nature of the reviews, however they consider their quantity and recency too.

The share of consumers, who take notice of the number of reviews is currently at 46 percent.

Source: Brightlocal

Facebook Reviews Impact More Than 50 Percent Of Consumers' Purchasing Decisions

Facebook is presently the most popular social network which can likewise influence our buying decisions.

According to social reviews statistics, Facebook impacts over half of users' purchase choices.

Facebook reviews statistics expose that four out of 5 users are more likely to rely on a local business if it has positive reviews.

Source: RevLocal

54% Of Americans Pay The Most Attention To The Typical Star Ranking Of A Local Business

The star rating is the first thing consumers see. Still, users pay attention to other aspects too, like the amount, recency, length, and sentiment of reviews. Each of these alone influences more than a third of United States consumers.

Source: Statista

95 Percent Of Travelers Check Out Online Reviews Prior To Reserving Travel Related Services

Leisure and business tourists alike read reviews to form an opinion. Business tourists check out approximately 5 reviews vs. 6-7 for leisure travelers. 59percent of all travelers report that they read reviews 'always' or 'extremely often'.

Source: Trust You

Reviews Are The Most Important Part Of The Purchase Decision For Over 90% Of American Clients

24% of US shoppers consider reviews as 'extremely influential'.

To highlight the importance of online reviews and rankings, did you know that 81 percent of customers will pay more for a product with reviews and those very same consumers are likewise happy to accept slower shipping times for such items.

Source: Turntonetworks

Just 6% Of Customers Do Not Rely On Consumer Reviews At All

According to client review stats, a whopping 19 percent of customers constantly rely on online reviews and never a purchase without reading reviews first.

Source: Statista