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53% Of Consumers Expect Businesses To Reply Within A Week To Unfavorable Reviews
Online review stats clarify that 63% of customer reviews remain without a reaction. That's regrettable, since those companies are losing consumers that way.
Source: Review Trackers
74% Of Regional Companies Have At A Minimum, One Google Review
A single review is far from sufficient to enhance your site's SERP ranking.
Taking a look at online scores statistics, we found out that a business needs to have at least 40 reviews before buyers "Award" it with a star.
Source: Brightlocal
61% Of Local Businesses Have A Typical Ranking Of 4 To 5 Stars
Generally 2 out of 3 companies have excellent and outstanding ratings. Just 5% of businesses have a score below 3 stars.
Source: Brightlocal
49 Percent Of Customers Consider The Quantity Of Online Reviews As An Essential Factor In Their Buying Decision
Customers value not just the quality or nature of the reviews, however they consider their quantity and recency too.
The share of clients, who pay attention to the number of reviews is presently at 46%.
Source: Brightlocal
Facebook Reviews Impact More Than 50% Of Customers' Purchasing Decisions
Facebook is presently the most popular social network which can likewise affect our purchasing decisions.
According to social reviews stats, Facebook affects more than half of users' purchase decisions.
If it has favorable reviews, Facebook reviews stats reveal that four out of five users are more likely to rely on a local business.
Source: RevLocal
15 Percent Of Buyers Don't Trust Businesses Without Any Online Reviews
No trust suggests no interactions. 15% of possible customers won't even think about doing business with a business they can't discover opinions about.
Source: Statuslabs
Almost All Consumers, Who Use Online Reviews, Read Them Very Early In The Purchasing Process
Let's say you wish to buy a new automobile and there are a number of models which fit your requirements. How do you select the best one for you? Well, you read reviews.
With the help of other consumers, you quickly pick one that works for you. That's how favorable reviews transform customers into customers.
Source: Consumer Affairs
98 Percent Of Yelp's Site Visitors Purchased From A Business They Found On The Website
Generally, 142 million customers check out Yelp each month. If you haven't declared your totally free Yelp business page, this is as great a time as any.
Source: RevLocal
Online Product Reviews About An Item Can Raise Its Conversion Rate By A Whopping 270 Percent
User review statistics show the purchase likelihood for an item with five reviews is 270 percent higher than the exact same product without reviews.
Source: Spiegel Research Center
91% Of Millennials Have Faith In Online Reviews As Much As Family And Friends
Online review stats place consumers' reviews as the most trustworthy source of recommendations. Online reviews usually carry the same weight as guidance from friends and family.
Source: Brightlocal
95% Of Unhappy Clients Will Return To A Company If A Business Deals With Issues Rapidly And Effectively
Clients don't expect you to be perfect. When things go wrong, they do expect you to fix things. If there's nothing else a company can do to resolve a concern, a simple coupon can say "We are sorry" in a more enticing way.
Source: SocialMediaToday