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United States Shoppers View "Product Performance" To Be The Most Useful Info In Product Reviews
They focus on different elements of the shopping experience when people check out reviews. However according to online review statistics, 60% of them are most interested in the item's performance.
Client satisfaction, product quality and quality in time are the next couple of considerations for more than 50% of US clients.
Source: Statista
49 Percent Of Customers Consider The Quantity Of Online Reviews As A Vital Consideration Of Their Buying Decision
Consumers value not just the quality or nature of the reviews, but they consider their number and recency also.
The share of consumers, who pay attention to the number of reviews is presently at 46%.
Source: Brightlocal
95% Of Unhappy Clients Will Go Back To A Business If A Company Takes Care Of Problems Rapidly And Efficiently
Clients don't anticipate you to be perfect. When things go wrong, they do anticipate you to resolve things. If there is absolutely nothing else a company can do to resolve an issue, a simple coupon can say "We're sorry" in a more appealing way.
Source: SocialMediaToday
98 Percent Of Yelp's Browsers Purchased From A Business They Found On The Website
Normally, 142 million consumers visit Yelp on a monthly basis. This is as good a time as any if you haven't claimed your totally free Yelp business page.
Source: RevLocal
64 Percent Of Americans Concur That User-generated Content (consumer Reviews) Improved Their Shopping Experience In 2017
30% of customers who check out client reviews, concur that it increases their buying confidence.
Organizations utilize the reviews to enhance their products and services.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
A Lot Of Local Businesses Have Approximately 39 Google Reviews
People like to share their experience after they've gone to a vendor. Online review trends reveal people choose to comment if they had a positive experience, rather than a unfavorable or average one.
Source: Brightlocal
Online Reviews Impact 67.7% Of Consumer Purchasing Decisions
More than 2 thirds of buyers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.
Source: Moz
Reviews Posted On Twitter Can Help Improve Revenues By 6.46 Percent
Online review stats reveal that reviews shared on Twitter, do more to boost sales than those on any other social media platform.
Source: Yotpo
52% Of Customers Trust A Product More If It Has Negative Reviews As Well
We already touched upon the positive and negative reviews and their impact on consumers. Nevertheless, all products have their faults, if all of a products reviews are positive, it raises red flags that maybe the reviews are phony. Consumers expect to see some negative reviews.
Source: Capterra
The Majority Of Consumers Aged 25-34 Wrote Reviews
According to Statista, the more youthful generations are surprisingly the more vocal ones.
Source: Statista
67% Of Customers Report Reviews Are A "Extremely Important" Factor When Selecting A Solution Provider
Reviews have a huge effect on their decision when consumers have to choose a solution provider.
Source: DemandGenReport
89% Of Customers Browse A Businesses Feedback To Reviews
Not only do the majority of shoppers read the review replies, 30% of them value them highly. Practically 96% read the responses to their own reviews.
Source: Brightlocal
89% Of Consumers Like To Read Reviews On Their Mobile Phones
Be it by means of an app or a mobile internet browser, people today choose to read reviews on their mobile phones.
Source: Statista
If It Has Less Than A 4 Star Score, More Than Half Of Consumers Will Not Use An Organisation
This stat is one of numerous that illustrate the value of online scores. Now that news of customer complete satisfaction travels this fast, keeping your clients pleased is more vital than ever.
57 percent of customers have actually searched for companies with more than 4 stars in 2018, which is up from 48 percent in 2017.
11 percent looked only for organizations with a perfect five star ranking.
Source: Brightlocal