15 Percent Of Visitors Do Not Trust Businesses Without Having Online Reviews

No trust means no interactions. 15% of potential consumers will not even consider doing business with a business they can't discover opinions about.

Source: Statuslabs

If It Has Less Than A 4 Star Score, More Than Half Of Consumers Won't Utilize A Service

This stat is among numerous that highlight the value of online rankings. Now that news of client fulfillment travels this fast, keeping your customers delighted is more crucial than ever.

57% of customers have actually searched for companies with more than four stars in 2018, which is up from 48 percent in 2017.

Additionally, 11% looked just for organizations with an ideal five star ranking.

Source: Brightlocal

Unfavorable Reviews Can Boost Conversion By Up To 85%

It sounds crazy, however negative reviews can be a positive force for users to devote more time on your website. According to online review data, people spend more than 5 times as long on a site when they check out negative reviews.

More than two thirds of users trust reviews more when there are a mix of positives and negatives. A frustrating 95 percent suspect censorship or fabricated reviews if there aren't any negative ones.

Source: Reevoo

53% Of Consumers Expect Companies To Respond Within A Week To Negative Reviews

Online review stats clarify that 63% of customer reviews go on without a response. That's regrettable, since those companies are losing consumers that way.

Source: Review Trackers

49 Percent Of Customers Consider The Quantity Of Online Reviews As An Essential Factor In Their Purchasing Decision

Consumers value not just the quality or nature of the reviews, however they consider their quantity and recency too.

The share of clients, who take notice of the number of reviews is currently at 46%.

Source: Brightlocal

63.6% Of Customers Check Out Google To Look For Reviews Of A Business

Thinking about the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and third, leaving Facebook (23%) at the bottom of the list.

These online review stats show the basic appeal of a site can only go so far when it comes to trust.

Source: Review Trackers

Online Reviews Impact 67.7% Of Consumer Purchasing Decisions

More than 2 thirds of consumers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.

Source: Moz

61% Of Local Businesses Have An Average Score Of 4 Or 5 Stars

Generally two-thirds of companies have excellent and good scores. Only 5% of businesses have a rating listed below three stars.

Source: Brightlocal

USA Shoppers Consider "Product Performance" To Be The Most Helpful Info In Product Reviews

They focus on various elements of the shopping experience when individuals read reviews. However according to online review stats, 60% of them are most thinking about the product's performance.

Customer satisfaction, product quality and quality in time are the next couple of factors to consider for more than 50% of USA clients.

Source: Statista

77% Of Customers Would Certainly Post A Review If They Were Asked

More than a 35% would do it to inform others about their customer experience and 24% would definitely direct their review to the company itself.

Over a 26% would be willing to leave a review to help other individuals with their decision making process.

Source: Podium

Just 6 Percent Of Consumers Don't Trust Customer Reviews At All

According to customer review stats, a whopping 19% of consumers constantly rely on online reviews and never ever a make a purchase without checking out reviews first.

Source: Statista

The Typical Review Length Has Actually Gotten 65% Much Shorter Since 2010

At this present time reviews are much shorter, easier, and more straight to the point. The word count of a review in 2019 is equivalent to that of tweet from twitter.

Source: Review Trackers

Consumers Could Invest 31% More With A Business That Has Fantastic Reviews

Pay attention to this fact. The better other users describe your product and services, the more cash you can charge and customer review statistics reveal to us exactly just how much more.

Source: Martech Zone

95% Of Unsatisfied Customers Will Go Back To A Business If A Company Takes Care Of Problems Quickly And Effectively

Consumers don't expect you to be perfect. They do anticipate you to take care of things when they go wrong. If there is absolutely nothing else a company can do to resolve an issue, a simple coupon can say "We're sorry" in a more attractive way.

Source: SocialMediaToday