Customer Reviews On Products Are Relied On Nearly 12 Times More Than The Makers' Descriptions

Word-of-mouth reviews are miles ahead of the producers' description. Individuals trust other individuals opinions before they ever trust what the maker states. The reason, manufacturers' descriptions are generally advertisements.

Source: Martech Zone

70% Of Customers Choose To Learn About A Business Through Reviews And Posts, Rather Than Ads

Ads are all well and good, however it deserves trying a different approach as well. Reviews are by far the best way to discover the truth about a service or product.

Source: Statuslabs

89% Of Buyers Want To Read Reviews On Their Smartphones

Be it by means of an app or a mobile internet browser, clients prefer to read reviews on their cell phones.

Source: Statista

United States Consumers Consider "Product Performance" To Be The Most Useful Info In Product Reviews

When individuals read reviews, they focus on various elements of the shopping experience. But according to online review statistics, 60% of them are most interested in the product's performance.

Customer satisfaction, product quality and quality with time are the next couple of considerations for more than 50% of American clients.

Source: Statista

73 Percent Of Customers Believe Written Reviews Are More Crucial Than Star And Number Rankings

Online review data make it clear individuals aren't pleased with scores alone.

Customer reviews make the statistics appear more genuine which is what the would-be consumers are looking for. Practically a third of consumers say composed reviews are the only function that makes them think the sites' reviews are pertinent and beneficial.

Source: Fan and Fuel

The Typical Review Length Has Gotten 65% Shorter Since 2010

Presently reviews are much shorter, easier, and more straight to the point. The length of a review in 2019 is proportionate to that of a twitter tweet.

Source: Review Trackers

People Checking Out Reviews On A Mobile Phone Are 127 Percent Most Likely To Purchase Than Desktop Users

Mobile users choose to get things done much faster. Therefore, buying choices are made quickly.

Online reviews are clearly persuasive, yet online marketers haven't always come to value the power of them.

Source: Martech Zone

60 Percent Of Consumers Refer To Blog And Social Media Reviews On Their Mobile Devices Before Shopping

In-store shopping is affected considerably by blogs and reviews on social media. With males being twice as likely to be affected than ladies.

Reviews and ranking data reveal people value the viewpoint of peers more than any other content.

Source: Collective Bias

89% Of Customers Browse A Businesses Replies To Reviews

Not only do many shoppers read the review replies, 30% of them value them highly. Almost 96% read the responses to their own reviews.

Source: Brightlocal

If A Business Deals With Problems Rapidly And Efficiently, 95% Of Dissatisfied Customers Will Go Back To A Business

Consumers don't anticipate you to be perfect. When things go wrong, they do anticipate you to deal with things. If there is nothing else a company can do to deal with an issue, a simple coupon can say "We are sorry" in a more enticing way.

Source: SocialMediaToday

30% Of Consumers Feel Favorable To A Company Which Responds To Online Reviews

Keeping in touch with your consumers establishes trust. Even something as basic as responding to their reviews and remarks can make them feel valued.

As you may expect, clients who feel this way are happy to spend more money with a business.

Source: Statuslabs

49% Of Consumers Consider The Number Of Online Reviews As An Important Factor In Their Buying Decision

Customers value not just the quality or nature of the reviews, but they consider their number and recency as well.

The share of clients, who take note of the variety of reviews is currently at 46 percent.

Source: Brightlocal

83% Of All Younger Clients Were Asked To Leave A Review Recently

Of those invited, 80% of clients did post a review. In general, companies have actually asked 66% of all clients to give a review on their business.

Source: Brightlocal

Reviews Are The Most Crucial Part Of The Purchase Choice For Over 90% Of American Customers

24% of US buyers consider reviews as 'extremely influential'.

To show the value of online reviews and ratings, did you know that 81% of customers will pay more for an item with reviews and those exact same customers are also ready to accept slower shipping times for such items.

Source: Turntonetworks

88% Of Executives View Reputation Risk As A Leading Business Concern

Reputation management statistics indicate a business's reputation does not impact simply the customers. Prospective team members likewise look at rankings and read reviews.

Source: Deloitte

54% Of Americans Pay The Most Attention To The Typical Star Ranking Of A Local Business

The star ranking is the first thing consumers see. Still, users pay attention to other aspects also, like the quantity, recency, length, and sentiment of reviews. Each of these alone influences more than a third of American customers.

Source: Statista