If It Has Less Than A 4 Star Ranking, More Than Half Of Consumers Won't Utilize A Service

This stat is among many that illustrate the significance of online ratings. Now that news of client fulfillment travels this quick, keeping your consumers delighted is more vital than ever.

57 percent of customers have looked for business with more than four stars in 2018, which is up from 48 percent in 2017.

Moreover, 11% looked only for organizations with an ideal five star rating.

Source: Brightlocal

Google Represents 57.5 Percent Of All Reviews Across The World

Google is in the lead here, followed by Facebook as a far-off second.

These the online reviews distribution rankings:

Google at 57.5%, Facebook at 19%, TripAdvisor at 8.4%, Yelp at 6.6% and Others at 8.6%.

Source: Review Trackers

95% Of Unhappy Customers Will Return To A Business If A Company Makes An Effort To Fix Issues Quickly And Efficiently

Consumers do not anticipate you to be perfect. They do anticipate you to resolve things when they go wrong. If there's absolutely nothing else a business can do to resolve a concern, a simple coupon can say "We're sorry" in a more appealing way.

Source: SocialMediaToday

83% Of All Younger Consumers Were Invited To Submit A Review Recently

Of those asked, 80% of clients did post a review. In general, businesses have actually asked 66% of all customers to post a review on their business.

Source: Brightlocal

88% Of Executives Regard Reputation Risk As A Leading Business Issue

Reputation management stats indicate a company's reputation does not impact just the customers. Prospective team members also look at scores and read reviews.

Source: Deloitte

American Shoppers Regard "Product Performance" To Be The Most Valuable Detail In Product Reviews

When individuals check out reviews, they focus on various elements of the shopping experience. However according to online review statistics, 60% of them are most interested in the product's performance.

Client satisfaction, product quality and quality in time are the next couple of considerations for more than 50% of American clients.

Source: Statista

53 Percent Of Americans Consider Product Reviews And Scores As The Most Essential Part Of Online Shopping.

Today's shoppers are smart and desire the very best bang for their buck. It's no surprise that they consider checking out reviews as a huge part of the buying decision.

Source: Statista

Reviews Are The Most Vital Part Of The Purchase Choice For Over 90% Of United States Consumers

24% of US shoppers consider reviews as 'very influential'.

To illustrate the value of online reviews and ratings, did you know that 81 percent of consumers will pay more for a product with reviews and those same customers are also ready to accept slower shipping times for such items.

Source: Turntonetworks

The Average Review Length Has Actually Gotten 65% Shorter Since 2010

Presently reviews are shorter, easier, and more straight to the point. The length of a review in 2019 is equivalent to that of a tweet.

Source: Review Trackers

If They Were Asked, 77% Of Clients Would Probably Give A Review

More than a 35% would post a review to advise others about their customer encounter and 24% would definitely direct their review to the company itself.

Over a 26% would be willing to post a review to assist other individuals with their choice making process.

Source: Podium

Positive Reviews Motivate 68% Of Consumers To Choose Local Businesses

Since the huge majority of customers check out reviews, you would want yours to be appealing to new customers? Keep them short, positive and sweet.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

89% Of Consumers Read A Companies Reactions To Reviews

Not only do a lot of customers read the review replies, 30% of them hold them in high regard. Nearly 96% read the replies to their own reviews.

Source: Brightlocal

64% Of Americans Concur That User-generated Content (customer Reviews) Improved Their Shopping Experience In 2017

30% of customers who check out customer reviews, concur that it increases their purchasing confidence.

Businesses use the reviews to improve their services and products.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista