88% Of Executives View Reputation Risk As A Leading Business Concern

Reputation management stats show a company's reputation does not impact just the consumers. Prospective employees likewise look at ratings and read reviews.

Source: Deloitte

Visitors Checking Out Reviews On A Mobile Phone Are 127 Percent Most Likely To Make A Purchase Than Desktop Users

Mobile users choose to get things done faster. Purchasing decisions are made quickly.

Online reviews are undoubtedly persuasive, yet marketers haven't always come to appreciate the power of them.

Source: Martech Zone

The Majority Of Consumers Aged 25-34 Published Reviews

According to Statista, the more youthful generations are apparently the more opinionated ones.

Source: Statista

95% Of Unhappy Clients Will Return To A Business If A Business Manages To Resolve Problems Rapidly And Efficiently

Clients do not anticipate you to be perfect. They do expect you to resolve things when they go wrong. If there is nothing else a business can do to deal with an issue, a simple coupon can say "We're sorry" in a more appealing way.

Source: SocialMediaToday

15 Percent Of Customers Do Not Trust Businesses Without Having Online Reviews

No trust suggests no interactions. 15 percent of potential consumers won't even think about doing business with a company they can't discover viewpoints about.

Source: Statuslabs

Just 44 Percent Of Local Businesses Have Actually Claimed Their Google My Business Listing

That's 56% of your competitors that aren't benefiting from their listing.

While business listings on the significant review platforms are totally free, a surprisingly low number of businesses actually use them.

Although we now understand why consumer reviews are so powerful, a lot of businesses apparently don't.

Source: LsaInsider

Favorable Reviews Encourage 68 Percent Of Consumers To Use A Local Business

Because the huge majority of customers read reviews, you'd want yours to be inviting to new consumers, right? Keep them short, positive and sweet.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

Only 6 Percent Of Customers Don't Rely On Client Reviews At All

According to client review data, a whopping 19 percent of consumers constantly rely on online reviews and never ever a make a purchase without checking out reviews.

Source: Statista

53% Of Consumers Anticipate Companies To Respond Within A Week To Negative Reviews

Online review statistics clarify that 63% of client reviews remain without a reaction. That's too bad, since those companies are losing customers that way.

Source: Review Trackers

A One Star Boost In Ranking Can Result In A 5% To 9% Boost In Business Earnings

Businesses that treat clients honorably typically flourish, review sites help ensure of that.

Source: Statuslabs

Google Accounts For 57.5% Of All Reviews Around The Globe

Google is in the lead here, followed by Facebook as a distant second.

Here's the online reviews distribution rankings:

Google at 57.5%, Facebook with 19%, TripAdvisor with 8.4%, Yelp at 6.6% and Others at 8.6%.

Source: Review Trackers