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If A Business Takes Care Of Problems Rapidly And Efficiently, 95% Of Dissatisfied Consumers Will Go Back To A Business
Customers don't expect you to be perfect. They do anticipate you to take care of things when they go wrong. If there is absolutely nothing else a company can do to deal with a concern, a simple coupon can say "We are sorry" in a more appealing way.
Source: SocialMediaToday
72% Of Customers Will Not Take Action Unless They Read Some Reviews
No matter how captivating your marketing is, you still need customer reviews. There is no way around it. Customers are still going to hear you out, but they trust other individuals more.
Source: My Testimonial Engine
Many Best Selling Products Have An Average Rating Of 4.2 To 4.7
You can't make everyone happy, which is why perfect 5 star rankings are suspicious. Somebody always has a little a gripe. That's why it is unnatural to get perfect 5 star rankings. In some cases a lower rating really helps your overall score.
According to customer rating stats, conversion rates start to decrease as ratings rise above 4.7.
Source: Spiegel Research Center
89% Of Customers Browse A Businesses Reactions To Reviews
Not only do many clients check out the review replies, 30% of them hold them in high regard. Practically 96% read the feedback to their own reviews.
Source: Brightlocal
Almost All Customers, Who Utilize Online Reviews, Read Them Very Early In The Purchasing Process
Let's say you want to purchase a new automobile and there are a number of models which fit your requirements. How do you choose the best one for you? Well, you read the reviews.
With the help of other people, you quickly select one that works for you. That's how favorable reviews transform consumers into customers.
Source: Consumer Affairs
77% Of Buyers Don't Rely On Reviews That Are Older Than 3 Months
Consumers don't care how good your product or service was in the past. Part of why online reviews matter is because they are fresh and relevant.
Customers understand businesses lose their touch all the time, which is why the majority of them find older reviews irrelevant.
It is for this reason that companies need to be constantly asking for reviews.
Source: Statuslabs
Online Item Reviews About An Item Can Raise Its Conversion Rate By An Unprecedented 270%
User review statistics show the purchase likelihood for a product with five reviews is 270 percent higher than the very same item without reviews.
Source: Spiegel Research Center
64% Of Americans Concur That User-generated Content (consumer Reviews) Improved Their Shopping Experience In 2017
30 percent of consumers who check out customer reviews, concur that it increases their buying confidence.
Organizations use the reviews to enhance their products and services.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
86% Of Consumers Would Think About Writing A Review For A Business
Your clients are your most important resource, and it's not just because of the money they spend at your business. They will be willing to share it if you offer them a great experience.
Source: Brightlocal
Facebook Reviews Affect More Than 50% Of Customers' Purchasing Decisions
Facebook is currently the most popular social media which can also affect our buying decisions.
According to social media reviews statistics, Facebook affects more than half of users' purchase choices.
Facebook reviews statistics expose that 4 out of 5 users are most likely to trust a local business if it has favorable reviews.
Source: RevLocal
53 Percent Of Americans Consider Item Reviews And Ratings As The Most Important Part Of Online Shopping.
Today's consumers are wary and want the very best bang for their dollar. It's no wonder that they consider reading reviews as a big part of the buying decision.
Source: Statista
91% Of Companies Believe The Company's Star Rating Can Determine Whether They Win Or Lose A Prospective Team Member
The 86% of companies doubt the integrity of online reviews. Nonetheless, they realize the huge effect user scores have on their business. Undesirable customer or employee reviews can affect 90% of job seekers.
Source: Career Arc