The Majority Of Local Companies Have Approximately 39 Google Reviews

People like to share their experience after they have gone to a vendor. Online review trends show people prefer to comment if they had a positive experience, rather than a average or negative one.

Source: Brightlocal

More Than Four Negative Reviews About A Company Or Product Might Reduce Sales By 70%

One negative review suffices for 35% of a site's visitors to decide not to purchase. Three negative reviews can cost a business 59% fewer sales.

Naturally, they can be compensated by the large variety of positive reviews you receive.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

77% Of Buyers Do Not Rely On Reviews That Are Older Than Three Months

Customers don't care how good your product or service was in the past. Due to the fact that they are relevant and fresh, is part of why online reviews matter.

Customers know businesses lose their touch all the time, which is why the majority of them regard older reviews unimportant.

It is for this reason that companies should to be constantly asking for reviews.

Source: Statuslabs

Customers Could Spend 31% More With A Business That Has Fantastic Reviews

Take notice of this statistic. The better other users explain your product or service, the more cash you can charge and consumer review stats show us precisely how much more.

Source: Martech Zone

71% Of Millennials Browse Consumer Reviews Of Expert Services

More than half of all individuals in need of a professional service turn to online reviews.

According to online reviews data, 59% utilized online reviews to select a physician or an attorney.

Younger people (age 18-35) are a lot more inclined to hire an expert based on online reviews. Just 19% of millennials will consider hiring a legal representative without any.

Source: Thomson Reuters

Almost All Consumers, Who Utilize Online Reviews, Read Them Early On In The Purchasing Process

Let's say you want to purchase a brand-new vehicle and there are numerous models which fit your criteria. How do you select the best one for you? Well, you read online reviews.

With the help of other consumers, you manage to choose one that works for you. That's how favorable reviews transform consumers into consumers.

Source: Consumer Affairs

95% Of Unsatisfied Customers Will Go Back To A Company If A Business Manages To Solve Problems Quickly And Effectively

Consumers don't expect you to be perfect. They do expect you to remedy things when they go wrong. If there is absolutely nothing else a business can do to fix a concern, a simple coupon can say "We are sorry" in a more attractive way.

Source: SocialMediaToday

73% Of Consumers Believe Consumer Reviews Are More Crucial Than Star And Number Ratings

Online review data make it clear people aren't satisfied with scores alone.

Written reviews make the stats appear more authentic which is what the prospective customers are searching for. Almost a 3rd of customers state written reviews are the only feature that makes them think the websites' reviews are relevant and beneficial.

Source: Fan and Fuel

91% Of Millennials Turn To Online Reviews As Much As Family And Friends

Online review stats position consumers' reviews as the most reliable source of suggestions. Online reviews usually bring the very same weight as suggestions from family and friends.

Source: Brightlocal

Only 44 Percent Of Local Companies Have Accepted Their Google My Business Listing

That's 56 percent of your competition that aren't making the most of their listing.

While business listings on the major review platforms are complimentary, a remarkably low number of companies in fact use them.

Although we now know why client reviews are so powerful, a lot of businesses obviously don't.

Source: LsaInsider

77% Of Consumers Would Certainly Submit A Review If They Were Asked

More than a 35% would submit a review to advise others about their consumer experience and 24% would undoubtedly direct their review to the business itself.

Over a 26% would want to leave a review to help other individuals with their decision making process.

Source: Podium

Over Half Of Consumers Will Not Use A Business If It Has Less Than A 4 Star Rating

This stat is one of many that show the importance of online scores. Now that news of customer complete satisfaction travels this quick, keeping your consumers pleased is more vital than ever.

57% of customers have actually searched for companies with more than four stars in 2018, which is up from 48 percent in 2017.

11% looked just for organizations with a best five star ranking.

Source: Brightlocal

52% Of Consumers Rely On A Product More If It Has Unfavorable Reviews As Well

We already discussed the negative and positive reviews and their result on customers. However, all products have their faults, it raises red flags that perhaps the reviews are phony if all of a products reviews are favorable. Customers anticipate to see some negative reviews.

Source: Capterra

Over Half Of Consumers Aged 25 To 34 Submitted Reviews

According to Statista, the more youthful generations are reportedly the more opinionated ones.

Source: Statista

Reviews Are The Most Vital Part Of The Purchase Decision For Over 90% Of USA Consumers

24% of US shoppers consider reviews as 'exceptionally influential'.

To highlight the value of online reviews and ratings, did you know that 81% of consumers will pay more for an item with reviews and those same clients are also willing to accept slower shipping times for such items.

Source: Turntonetworks

A Lone Business Review Can Raise Its Conversions By 10 Percent

Online review statistics show user-generated material can do wonders in terms of conversions.

A single review can have a huge influence on your business.

A hundred reviews can boost your conversion rates by as much as 37 percent. Two hundred can offer an astonishing 44% increase.

Source: RevLocal

98 Percent Of Yelp's Visitors Bought From A Business They Discovered On The Website

Generally, 142 million customers check out Yelp each month. If you haven't claimed your free Yelp business page, this is as great a time as any.

Source: RevLocal