95% Of Disappointed Clients Will Return To A Company If A Business Manages To Resolve Issues Quickly And Effectively

Clients do not expect you to be perfect. They do anticipate you to take care of things when they go wrong. If there's nothing else a company can do to resolve a problem, a simple coupon can say "We are sorry" in a more enticing way.

Source: SocialMediaToday

Reviews Are The 3rd Most Influential Ranking Factor For Google's Local 3 Pack

Review signals (amount, diversity, and so on) represent 15.44% of Google's algorithm for local ranking.

Just Google My Business signals, like distance and keywords account for 25.12%, and link signals at 16.53%, are more vital than reviews as far as ranking factors go for the local 3 pack.

Source: Moz

A One Star Boost In Ranking Can Lead To A 5% To 9% Increase In Business Revenue

Businesses that treat customers fairly generally prosper, review sites help make sure of that.

Source: Statuslabs

One-half Of All Millennial's "Constantly" Read Online Reviews For Companies

More youthful people understand the value of being informed. User-generated content has an indisputable impact on customers.

If businesses think of the power of customer reviews over millennials, they will recognize what they've been losing out on. Older people are various though, only 6% of people aged 55 or older check out reviews.

Source: Brightlocal

77% Of Consumers Would Certainly Give A Review If They Were Asked

More than a 35% would do it to advise others about their consumer experience and 24% would undoubtedly direct their review to the business itself.

Over a 26% would want to leave a review to assist other people with their decision making process.

Source: Podium

Clients Could Spend 31% More With A Business That Has Fantastic Reviews

Pay attention to this statistic. The more detailed other users describe your service or product, the more cash you can charge and customer review statistics reveal to us exactly how much more.

Source: Martech Zone

83 Percent Of Clients Do Not Trust Advertising

The conventional channels to reach customers aren't as influential as they used to be. Most users who no longer trust advertisements pick to take note of customers' suggestions online.

Source: Statuslabs

Online Reviews Affect 67.7% Of Consumer Purchasing Decisions

More than two thirds of buyers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.

Source: Moz

Many Popular Products Have An Average Rating Of 4.2 To 4.7

You can't make everybody happy, which is why perfect 5 star scores are suspicious. That's why it is unnatural to get perfect 5 star ratings.

According to consumer rating stats, conversion rates begin to decrease as rankings rise above 4.7.

Source: Spiegel Research Center

71% Of Millennials Browse Consumer Reviews Of Professional Services

Majority of all individuals in need of a professional service turn to online reviews.

According to online reviews stats, 59% utilized online reviews to select a doctor or an attorney.

Young people (age 18-35) are even more likely to hire an expert based upon online reviews. Only 19% of millennials will consider working with a legal representative without any.

Source: Thomson Reuters

74 Percent Of Regional Companies Have At A Minimum, One Google Review

One review is far from adequate to improve your site's SERP ranking.

Taking a look at online scores statistics, we found out that a company needs to have approximately 40 reviews before buyers "Award" it with a star.

Source: Brightlocal

70 Percent Of Customers Prefer To Learn About A Business Via Articles And Reviews, Instead Of Ads

Advertisements are all well and good, but it deserves attempting a different approach as well. Reviews are without a doubt the very best way to find the truth about a product or service.

Source: Statuslabs

Just 44 Percent Of Local Businesses Have Accepted Their Google My Business Listing

That's 56 percent of your competition that aren't making the most of their listing.

While business listings on the major review platforms are totally free, a surprisingly low number of companies really use them.

Although we now understand why consumer reviews are so powerful, a lot of businesses apparently do not.

Source: LsaInsider

Positive Reviews Encourage 68% Of Consumers To Choose Local Businesses

Because the vast bulk of consumers check out reviews, you'd want yours to be inviting to new consumers, right? Keep them short, positive and sweet.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

The Majority Of Clients Aged 25-34 Published Reviews

According to Statista, the more youthful generations are unsurprisingly the more vocal ones.

Source: Statista

Software Application Reviews Impact Over 98 Percent Of All Purchasers

18 percent of software application buyers consider reviews to be a necessary factor in the purchase procedure. Software reviews have no impact whatsoever on only 2% of customers. Two thirds of them read more than six reviews to make up their mind and 14 percent of them read more than 20 reviews.

Source: Capterra

More Than 4 Negative Reviews About A Company Or Service Might Reduce Sales By 70 Percent

One negative review is enough for 35% of a site's visitors to decide not to buy. 3 negative reviews can cost a business 59% fewer sales.

Naturally, they can be compensated by the large number of positive reviews you get.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone